JOB SUMMARY: The Manager of Website Optimization will be responsible for partnering with internal, external and vendor teams to create an unparalleled guest experience that optimizes guest engagement and drives conversion rates for Universal Orlan...

JOB SUMMARY: The Sr. Representative, eCommerce Operations manages the execution and implementation of website and mobile app strategies that deliver an online guest experience that optimizes engagement and drives conversion for park information, t...

JOB SUMMARY: The Designer, UXUI role will be a core member of the Global UXUI Experience Design team at Universal Parks and Resorts, working with a cross functional team focused on identifying opportunities to enhance customer engagement by execut...

JOB SUMMARY: The Director, CRM and Customer Engagement is responsible for the development and execution of digital B2C and B2B/Trade Marketing CRM strategies that drive annual revenue and attendance growth for Universal Parks and Resorts (UPR) Nor...

JOB SUMMARY: Supports a specific area of Human Resources by maintaining and processing information of Diversity Programs.  Provides administrative support to Diversity and Inclusion team, along with creating and maintaining communication for progr...

JOB SUMMARY: The Associate Traffic works directly with the Traffic Manager to facilitate the production and delivery of all digital jobs, by determining launch dates, maintaining of timelines, to going live.  Reviews website, mobile app and email ...

At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Parks & Resorts worldwide. Our innovative attractions, immersive theme parks and world-class resorts f...

JOB SUMMARY: The Coordinator supports the overall operations of the public relations team, including the execution of overall programs and tactics, participation in department planning, pitching media, monitoring coverage related to Universal Orla...

At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Parks & Resorts worldwide. Our innovative attractions, immersive theme parks and world-class resorts f...

JOB SUMMARY: The Business Analyst for BI will be focused on eliciting requirements and maintaining documentation for critical reports, dashboards, orchestration processes and analytic solutions for our core business groups in support of marketing ...

JOB SUMMARY: Product Owner focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts.  As a Product Owner, the primary function of this role will be to manage new capabilities across the ...

JOB SUMMARY: The Sr. Representative of Communication Planning on the Trade Marketing team is responsible for managing marketing communications initiatives in support of Meetings & Events and Youth sales channels and external clients for both U...

JOB SUMMARY: Provides HR counsel and support to Supervisors/Managers and hourly Team Members, with heavy emphasis on maintaining positive employee relations. Supports the execution of human resources activities related to reporting, communication,...

JOB SUMMARY: The Program Manager will be responsible for planning and execution of multiple technology initiatives for Universal Parks & Resorts. This role will be a mix of hands-on program and project management across multiple initiatives. T...

NOTE: This is an on-call position which requires flexible availability with a minimum of 2 days of availability needed each week. Notification of scheduling could be up to 48 hours in advance. Number of hours received per week can vary from 0-40 ...

JOB SUMMARY: This position is responsible for managing the day to day activity of a 365 days a year contact center corresponding with Guests via telephone, email and letters. A Supervisor will be responsible for leading the team to be able to succ...

JOB SUMMARY: The Director, Global UXUI Experience Design role is a core member of the Global UXUI Experience Design Group at UPR, focused on advancing a consistent, seamless, and inclusive user experience connecting the immersive physical in park ...

JOB SUMMARY: Maintains the signs and specific work orders including but not limited to: Computer Graphics, Painted Graphics, Installing & Removing, Scenic Painting, Engraving, and Fabrication. Handles daily trouble calls from the dispatcher, t...

JOB SUMMARY: Partners with assigned operational division to maximize the alignment of human resource capital with the business objectives. Provides guidance in employee relations issues, leadership/staff development and performance management. MAJ...

JOB SUMMARY: The Sr. BI & Insights Analyst will be focused on designing, developing and delivering critical reports, dashboards and data solutions for our core business groups in support of marketing and strategic decision making. You will tea...