Scheduling Specialist - Military Veterans

Scheduling Specialist 

Work Location: DFW Airport / Dallas North Learning Center, TX

Top Skills Seeking:

• Relationship Building
  


• Teamwork
  


• Communication
  


• Problem Solving
  

Purpose of Position

The Scheduling Specialist's primary role is to provide comprehensive scheduling oversight for all of our customers internal/external customers, ensuring the best overall customer service experience. This role involves facilitating all coordination of regulatory and operator training requirements between our customer and its customers and clients.

Tasks and Responsibilities:

• Schedule customers/clients, send confirmations, create new customer/client accounts, and update client information.
  


• Manage all aspects of client training schedules and coordinate with customers on specific training needs and requirements that may impact schedule modifications.
  


• Understand regulatory requirements and verify training objectives.
  


• Act as back-up focal for TSA tracking for incoming clients.
  


• Perform Export Compliance checks as needed.
  


• Verify/collect pre-training documents.
  


• Call customers/clients to confirm attendance and training objectives.
  


• Manage client retention program.
  


• Act as the primary point of contact for assigned programs by interacting and communicating with internal and external customers as well as regulatory agencies.
  


• Review and understand country-specific guidance and/or documentation, providing the most up-to-date information to ensure clients/customers and instructors adhere to all regulatory requirements.
  


• Assess, organize, plan, and assign resources to customer training events, instructor training, and qualifications.
  

Minimum Education:

• Bachelor’s degree in Business or Aviation Management preferred or three (3) years related experience and/or training; or equivalent combination of education and experience. Experience substitution must be in a related field.
  

Minimum Experience:

• Achieved a master level of all responsibilities of Scheduling Specialist, Associate.
  


• One (1) to two (2) years of aviation experience preferred.
  


• Requires knowledge of aviation industry terminology, and FARs, as specified by FAA/NAA regulations.
  

Knowledge, Skills, Abilities:

• Excellent customer service skills.
  


• Knowledge of aviation terminology as specified by FAA/NAA.
  


• Knowledge of basic scheduling concepts and/or experience with scheduling software.
  


• Detail-oriented with excellent organization and time management skills.
  


• Excellent verbal and written communication skills.
  


• Ability to interact with various levels of management in a professional manner.
  


• Ability to adapt to changes rapidly and perform in a fast-paced work environment.
  


• Results-oriented with a high drive to achieve objectives and standards with little supervision or guidance.
  


• Customer/client oriented and able to adapt/respond to different types of personalities.
  


• Fluency in English, both verbal and written.
  


• General knowledge of MS Office Suite, TMS Systems, CRM.
  

Physical Demands and Work Environment:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate.
  


• The employee may be required to stand; walk; sit.
  


• Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material.
  


• The noise level in the work environment is usually moderate.
  

To apply, please submit your resume and cover letter outlining your qualifications and experience related to this role. We look forward to welcoming a new member to our team!