Customer Service rep- bilingual - Military Veterans

AppleOne is proud to present:
If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you! We are seeking a motivated and detail-oriented Bilingual Customer Service Representative to join our dynamic team.

As a Bilingual Customer Service Representative, you will be responsible for providing top-notch customer service to our clients. You will handle a variety of tasks aimed at solving customer issues and ensuring their satisfaction. The ideal candidate will possess strong communication skills, good reasoning and problem-solving abilities, and a willingness to learn.

Key Responsibilities:

Answer 30-50 inbound calls per day.
Resolve customer inquiries and issues promptly and professionally.
Explain price lists and catalogs to customers.
Provide guidance on the function and repair of product.
Assist sales representatives with order entries.
Manage customer returns and assist the accounting department with short-pays and charge-backs (Accounts Receivable).
Discuss special pricing and contract quotes with customers (Inside Sales).
Track shipments and provide customers with estimated delivery times.
Send packing lists to customers upon request.
Communicate with purchasing, shipping (CA & MEM), and accounting departments to ensure customer satisfaction.
Provide product information and availability to customers.
Review daily reports and handle returns/replacements.Follow up on credit issues with customers (Accounts Receivable).
Collaborate with outside sales reps and keep them updated (Sales & Marketing).
Answer customer questions and provide exceptional service.

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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.



The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf



The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf



For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.



We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.



AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Experienced (Non-Manager)