TES Veterinary Customer Service Representative - Military Veterans

Position Information

Requisition Number

TES2027P

Home Org Name

Clinical Sciences

Division Name

College of Veterinary Medicine

Position Title

TES Veterinary Customer Service Representative

Estimated Hours Per Week

20-40

Anticipated Length of Assignment

1 year

Job Summary

This is an ongoing job posting that will be filled as the need arises.

Responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to veterinary team. Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.

Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:

• Assistance in the place of a regular employee who is absent for a specified period of time
• Additional assistance during periods of abnormal or peak workloads
• Assistance with special projects
• Seasonal work
• Emergencies

If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.

AU student employees are not eligible for TES.

Essential Functions

• Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics.
• Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival.
• Communicates frequently with the clinical team regarding patient/client needs and expectations.
• Receives and screens telephone calls.
• Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes.
• Determines appropriate course of action, referral, or response.
• Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
• Discharges clients in a timely and appropriate manner.
• Addresses any past accounts or financial follow-ups.
• Confirms client does not have any further clinical questions.
• Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.
• Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.

Minimum Qualifications

• High School Diploma or equivalent
• Medical Office Experience

Desired Qualifications

• Experience in a referral veterinary practice is highly desired.
• Excellent written and interpersonal communication skills, including public speaking skills and customer service skills
• Experience with medical software such as an electronic medical record, practice management software (UVIS, Cornerstone, etc.), scheduling system, billing system, etc.
• Education beyond the high school diploma or equivalent from an accredited institution is desired.
• The successful candidate will possess excellent stress management and critical thinking skills.

Posting Detail Information

Salary Range

$12.75 - $16.00/hour based on experience

Work Hours

Typical shifts Monday-Friday 7:30AM-4:30PM with some flexibility required. Total hours per week are flexible based on availability.

City position is located in:

Auburn

State position is located:

Alabama

Posting Date

11/01/2023

Closing Date

EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/41606

Documents Needed to Apply

Required Documents Optional Documents

Resume

Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.

• LinkedIn
• AcademicKeys
• The Chronicle of Higher Education
• DiversityJobs
• HigherEdJobs
• HERC (Higher Education Recruitment Consortium)
• Indeed
• RecruitMilitary
• The Tuskegee News
• Professional organization or journal
• Veterans Assistance Services
• Disability Assistance Services
• State Employment Service
• Social Media
• AU Job Bulletin
• Notified by an Auburn employee
• College or university Career Services
• I went to the AU Employment Website directly (www.auemployment.com)
• Other

* Do you have a high school diploma or equivalent?

• Yes
• No

* Are you related to anyone who currently works for the College of Veterinary Medicine?

• No
• Yes
• If Yes, please list name and relationship.

* Do you have any experience in a referral veterinary practice? If so, where did you obtain this experience?
(Open Ended Question)