Field Service Manager - Life Sciences - Remote - Chicago, Kansas City or St Louis - Military Veterans

at Danaher Corporation

Chicago, Illinois

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential. 

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
 

The District Field Service Manager has responsibility for the service business within the assigned district and for leading the activity of all field service engineers to achieve the district’s service support objectives and business plan. Serves as owner and point of contact for escalated service activity within the district. Responsibilities include achieving/exceeding assigned installation, maintenance and repair targets through effective coaching and development of employees, identifying and implementing process improvements and changes to increase the group’s effectiveness and value to its customers, and managing the team's job performance and career development.

Primary Responsibilities

  • Plans, directs and coordinates the daily activities of service personnel to achieve service and business objectives

  • Communicates with other department managers to identify potential improvements in the quality of services and/or support provided

  • Ability to defuse internal and external customer/employee situations

  • Identifies service, technical and workflow skills assessment and mentoring to the team.

  • Develops and tracks performance objectives for the team and effectively addresses and resolves employee issues

  • Demonstrates effective communication skills, either through team interactions or presentations to clearly articulate business objectives strategies

  • Effectively strategizes and drives business objectives

  • Responsible for meeting/exceeding business objectives (Revenue/Orders/Margin/OP).

  • Handles district company assets including inventory, company cars, and tools.

  • Establishes a regular cadence of activity reports for the purposes of driving business and proficiency improvements.

  • Responsible for interviewing, hiring, training, goal setting, evaluating performance, salary administration, and career development for the district.

  • Responsible to meet/drive all compliance objectives

  • Understanding of life science products and workflows.

  • Communicates regularly with sales colleagues to drive business objectives

  • Drives commercialization of SCIEX products

Education and Experience Requirements:

  • Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience

  • Current or prior experience working for manufacturing industry.

  • Using and/or servicing mass spectrometry or capillary electrophoresis scientific instruments is preferred .

  • Leadership experience managing a project, group and/or teams

  • Business acumen that includes budgeting, logistics and project leadership or management

  • Expert interpersonal skills both written and verbal

  • Meeting Vendor Credentialing requirements are an essential element of this position.

  • Leading, participating and finding opportunities for improvement applying DBS tools and or lean manufacturing principles.

  • Must possess strong management skills to effectively lead and direct Field Service Engineers to achieve district business objectives

  • Able to develop others through demonstration, coaching and counseling

  • Solid organizational skills and ability to set priorities and mange time effectively

  • Ability to identify customer needs and issues and develop realistic solutions to meet these expectations and solve problems

  • Strong analytical skills

  • Ability to influence and negotiate with others and resolve issues with employees and customers

  • Ability to find opportunities, risks, and resources required to deliver business results

  • Ability to manage and direct resources aimed at clearly articulated district business objectives

  • Ability to instill customer satisfaction that is recognizable and valuable to the customer

Additional Requirements:

  • Valid Driver's License required. Travel by vehicle or airplane within assigned geography, 30-50 % travel required.

  • US Midwest location is required preferably greater Chicago, Kansas City or St Louis.

  • Ability and willingness to lift up to 50 lbs

  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist.

  • Exposed to seasonal weather based on geographic region

  • Exposed to moving parts and electricity that require safety protocols

  • Exposure to varied travel conditions either driving or flying. #LI-Remote

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Chicago, Illinois

If you've ever wondered what's within you, there's no better place to find out.

 

Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. A global network of more than 25 operating companies, we drive meaningful innovation in some of today’s most dynamic industries through our operating companies in four strategic platforms: Life Sciences, Diagnostics, Water Quality and Product Identification. The engine at the heart of our success is the Danaher Business System (DBS), a set of tools that enables continuous improvement around lean, growth and leadership. Through the ingenuity of our people, the power of DBS and the impact of our meaningful technologies, we help realize life’s potential in ourselves and for those we serve.

OUR SHARED PURPOSE

It started as an idea for a better way, but like all powerful ideas, it evolved into a passion. It’s why at Danaher we view every challenge as an opportunity. And it’s the reason we’re on a constant quest to make things better—for our customers, our company, and the world.

Our Shared Purpose confirms our commitment to helping our customers achieve amazing things and the high standards by which we measure our own success. We innovate forward-looking technologies to solve our customers’ most complex challenges. We are their agents of possibility.

“Helping Realize Life’s Potential is what we’re doing, every day, on a global scale. Think about our businesses and the impact we have: providing clean water, advancing scientific research and personal health, ensuring product safety. Every day, we’re helping improve quality of life around the world.” 

-Rainer Blair, President and Chief Executive Officer

CORE VALUES

-The Best Team Wins: Exceptional people thrive in Danaher's fast-paced, results-oriented culture. And our values start with our people.

- Customers Talk, We Listen: One of our teams’ most important responsibilities is to listen to our customers.

- Kaizen is Our Way of Life: Through Kaizen, or continuous improvement, we address customer needs with actions that benefit the greater good.

- Innovation Defines Our Future: One of the most important ways we drive continuous improvement is through innovation that makes a difference.

- We Compete for Shareholders: By living our core values, we deliver the highest possible value to our shareholders.

 

What does this look like within different roles? These associates will tell you: https://jobs.danaher.com/global/en/our-difference 

Are you ready to take your job to the next level? Check out our careers page here: https://jobs.danaher.com/global/en/join-our-talent-community

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