Organization Change Management Specialist | University of Southern California (USC) - Military Veterans

at HERC - Southern California

Los Angeles, California

Job Summary The Organization Change Management (OCM) Specialist carries out change management efforts across the university for a variety of HR projects and initiatives, focusing on the people impacted by changes to business processes, systems, technology, job roles and organization structures. This role operates in a consultant capacity to facilitate change planning workshops such as readiness assessments and stakeholder analyses. The Organization Change Management Specialist will bring stellar communications skills to partner with university communications and training development teams to develop and deliver effective communications and change plans that enable successful end-to-end HR projects and programs. This role will help enable USC??s vision while championing USC??s culture and values. Minimum Qualifications The candidate for the position of Organization Change Management (OCM) Specialist must meet the following qualifications: Bachelor's degree in business, psychology, communications, or another related field, or equivalent experience. Five or more years of experience in one or more of the following fields: human resources or organizational change. Knowledge of change management models and practices needed to quickly gain credibility within HR and university-wide. Experience working with or leading change councils and other stakeholders to identify roadblocks in change campaign delivery and implementation. Experience deploying global projects or programs focused on driving change and organizational effectiveness. Experience using change management methodologies/models to implement organization change initiatives. Knowledge of core learning and organizational development principles and leading practices in driving knowledge transfer and change. Ability to manage concurrent projects, prioritize competing assignments, and work under pressure with tight deadlines and frequent interruptions. Ability to exercise sound judgment in making decisions with minimal supervision and discretion with confidential information. Excellent written and verbal communications skills with the ability to produce quality copy on a tight schedule. Excellent interpersonal skills, emotional intelligence, and relationship-building abilities. Ability to work strategically and collaboratively across departments. Experience working in diverse, cross-functional teams. Excellent analytical skills and the ability to think strategically and creatively. Demonstrated data-driven mindset and instinct for extracting insights from metrics for informed decision-making. Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Preferred Qualifications The ideal candidate for the position of Organization Change Management (OCM) Specialist has the following qualifications: Advanced degree in business, psychology, communications, or another related field. Seven or more years of in one or more of the following fields: human resources or organizational change. Experience in higher education. Experience in management and/or human capital consulting, with HR knowledge based on a combination of theory, learning, research and hands-on experiences. Demonstrated ability to effectively communicate with senior leadership. Positive track record of influencing department cultures during change through trust-building. Demonstrated experience in leadership/management roles, building and managing exceptional teams and providing consistent feedback to achieve results in line with strategic goals. CCMP, CMS, CPCM, Prosci certification, or other similar certifications. Job Responsibilities The candidate for the position of Organization Change Management (OCM) Specialist will be responsible for: Leading the design development, and evaluation of comprehensive change management strategies across HR projects, programs, policies and processes across the university. Managing change tasks and ensuring quality of work products including change impact workshops, readiness assessments, team health assessments, transition plans, stakeholder assessments, etc. Identifying anticipated points of resistance and developing plans to address or mitigate concerns, implementing training programs, systems and requirements. Providing strategic analyses, advice, and education to executives and managers on how to recover from change impacts and alignment of organizational development initiatives with strategic goals. Nurturing relationships with sponsor coalitions of influential leaders and managers who can serve as trusted change champions within the impacted organization. Acting as a liaison between HR Partners and various university organizations to develop change plans for the business. Creating and managing detailed plans, working with relevant stakeholders to support communication design, delivery and management. Maintaining close communication with project managers and project teams to revise plans as needed in response to new information, resistance or technical developments. Pivoting approach based on available information and staying current of project risks and impacts that can affect projects and change plan activities. Maintaining currency of change management trends and industry leading practices, connecting back to innovating change management strategy and process in the university context. Forming and organizing performance metrics to assess and evaluate change adoption and utilization of changed functions and/or systems. Measuring levels of participation and proficiency of users and stakeholders with new processes. Maintaining open channels for teams, end users, and stakeholders to provide feedback and identify opportunities to improve. Creating change management strategies using structured methodology, experience and situational details of the group(s) impacted to assist in completion of change initiatives regarding people, process, and technology. Managing risks posed to projects and change plans and escalating as needed to appropriate stakeholders. Defining, clarifying and driving the project teams?? common understanding of business processes for successful change adoption. Taking the pulse of the organization through identifying change characteristics and designing assessments to collect insightful and unbiased data. Incorporating assessment findings in thoughtful formulation of change plan strategies. Structuring change management teams deliberately to assign resources and responsibilities based on project team requirements (e.g. a dedicated change manager, a centralized team supporting various project teams). Harnessing emotional commitment to USC??s strong cultural attributes to develop sustainable change initiatives, understanding that a culture-led approach drives lasting change. Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics. Understand ing relationship between HR organization strategy and university strategy. Demonstrating, through words, actions, and ideas, alignment to USC??s strategic plan and the HR organization??s strategic plan. Enabling the university to fulfill its academic and people missions through enhanced HR service. Performing other related responsibilities as requested and when necessary. The university reserves the right to add or change duties at any time. The University of Southern California is an Equal Opportunity Employer Minimum Education: Bachelor's degree Minimum Experience: 5 yearsMinimum Field of Expertise: Experience in change management, organizational development, projectmanagement or related fields. Experience and knowledge of OCM principles, methodologies and tools, with a solid understanding of how people go through change processes. Experience with business service management tools (e.g., ServiceNow), project management software (e.g., Smartsheet, MS Project), cloud/collaboration technology (e.g., Sharepoint, Google suite) and presentation software (e.g., Visio). Excellent written and oral communication skills. Ability to multitask, interacting with multiple stakeholders and navigate changing priorities.

Los Angeles, California

Southern California HERC, established in 2003, is a non-profit organization composed of a diverse group of colleges and universities, and research, medical, and cultural institutions. Our institutions are committed to diversity, equity, and inclusion in the recruitment process and providing a work environment sensitive to work/life balance. We also understand that employment decisions often involve two careers and offer state of the art dual career resources and solutions. SoCal HERC includes members from the Central Coast, Los Angeles, Orange County, Inland Empire, and San Diego.

HERC is a gateway to more jobs in higher education and related fields than any other website. HERC provides job seekers with comprehensive and transparent access to job opportunities, daily job alerts, career advice news and webinars, dual career support, and regional multicultural resources to help with relocating to a new community.

SoCal HERC Member Institutions:

Antioch University, Azusa Pacific, University Cal Tech

CSU Fullerton, CSU Northridge,  CSU San Bernardino 

Cedars-Sinai Medical Center, Chapman University, Citrus College

Concordia University Irvine, Grossmont-Cuyamaca CCD, Kaiser Permanente School of Medicine 

Loyola Marymount University, MiraCosta Community College, Mount St. Mary’s University

North Orange County CCD, Occidental College,  Pacific Oaks College & Childrens School 

Point Loma Nazarene University, San Diego State University, Soka University of America

The Claremont Colleges, The Salk Institute for Biological Sciences, UC Path Center

UC Irvine, UCLA, UC Riverside

UCSD, University of Redlands, University of San Diego

University of Southern California, Vanguard University, Whittier College

While there are certainly wonderful opportunities to teach and conduct research at HERC campuses, of the 42,000 jobs on, over 24,000 (or 57%) are non-teaching positions. You will find jobs in healthcare, administration, software, information technology, finance, technical and trades, social work, student affairs, and much, much more.

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