As the USC Annenberg School for Communication and Journalism embarks upon a new era of data driven decision making and workflow optimization, with a new Salesforce CRM and BI solution, we are searching for an enthusiastic and organized salesforce application specialist to join our dynamic and collaborative Technical Services and Operations team. As the Senior Salesforce Application Specialist (Application Administrator Sr.), you will lead the ongoing development of our salesforce.com deployment, drive successful utilization, and maintain a highly customized salesforce CRM and analytics integration. The successful candidate will have a record of success in improving processes and user adoption. The specialist will work closely with functional leaders, operational units, and subject matter experts to identify develop and deploy new business processes and corresponding salesforce applications including: Admissions, Scholarship Management, Marketing and Events, Operations, and our core student focused business processes. This role is part technical project manager, part application designer/developer, and part data analyst. The role will be expected to work from 8:30am to 5:30pm; is not OT eligible; and will be expected to occasionally work overtime and after hours to provide essential systems troubleshooting, support, and maintenance (patching and updates). Key Duties & Responsibilities Serve as primary application developer for the Force.com environment and related integration (Salesforce, Heroku, Pardot, Informatica, etc.) Support all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks Complete regular internal system audits and prepare for upgrades Support Force.com data feeds and other integrations (Emsi, LinkedIn, SIS, etc.) Coordinate the evaluation, scope and completion of new development requests Work with our management team to establish suitable processes to support administrative, development, and change management activities Assist in training of new users, and grow the Salesforce.com skill set across the organization Effectively act as the liaison between our users, vendors and the application development teams Work independently with members of the user community to define and document development requirements Create and maintain systems documentation, artifacts relating best practices and systems configuration, and user support materials Serve as an internal subject matter expert on application design and user experience. Lead a small team of interns supporting our salesforce environment. Manage cloud accounts and procurement as needed. Stay informed of industry trends, latest practices, and emerging technologies. Pursue continual skills development through online training, industry publications, and attending educational conferences, symposia, and training seminars. Skills Required Excellent project management skills and a positive attitude Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Must demonstrate exceptional verbal and written communication skills Must demonstrate ability to communicate effectively at all levels of the organization Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Experience Required Minimum two years of experience as a Salesforce.com administrator or equivalent Salesforce.com Admin certified Experience with application and UI/UX design required Platform App Builder, Service Cloud, Education Cloud, Einstein Analytics/Tableau, and/or Platform Developer certifications preferred Basic SQL skills (understanding and writing queries) preferred Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the force.com platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, flows, and other content of intermediate complexity Strong understanding of Salesforce.com best practices and functionality Strong data management abilities Data analytic and visualization skills, including strong Excel skills Well rounded tech skillset, including: systems administration, application development and scripting, user support, and cloud implementation and integrations. A documented history of successfully driving projects to completion A demonstrated ability to understand and articulate complex requirements Experience with academic processes preferred Previous experience working in/with systems design lifecycle methodologies Applications should be submitted via usccarreers.usc.edu and should include the following: Resume or CV and a cover letter, ( Our system will allow you to add additional documentation by clicking the ??upload?? button in the same section where you attach your resume.) If you are a current USC employee, please visit the Career Worklet on the Workday Homepage and select ??Find Jobs?? to view USC Jobs. Additional Information: This is a full-time staff position. Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested. USC has excellent benefits, including health and dental benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans; tuition benefits for staff and their family; central Los Angeles location with easy access to commuter trains, transit subsidy program, buses and free tram pick up services; discounts to sporting and other campus events. About the Annenberg School for Communication and Journalism Located in Los Angeles at the University of Southern California , the Annenberg School for Communication and Journalism is a national leader in education and scholarship in the fields of communication, journalism, public diplomacy and public relations. With an enrollment of more than 2,200 students, USC Annenberg offers doctoral, master's and bachelor's degree programs, as well as continuing development programs for working professionals across a broad scope of academic inquiry. The school's comprehensive curriculum emphasizes the core skills of leadership, innovation, service and entrepreneurship and draws upon the resources of a networked university located in the media capital of the world. For additional information, see our website: https://annenberg.usc.edu/ . USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at email@example.com . Inquiries will be treated as confidential to the extent permitted by law. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. Minimum Education: Bachelor??s degree; Combined experience/education as substitute for minimum educationMinimum Experience: 5 yearsMinimum Field of Expertise: Extensive experience in design, architecture, and implementation of SaaS software applications. Extensive experience with web-based, multi-layered enterprise applications, and thorough understanding of networking and security concepts and frameworks. Experience with vendor management, issue tracking and ticketing systems, particularly related to issue escalation and troubleshooting. Extensive experience managing application credentials, an active directory, and contributing to the development of best-practice policies and procedures. Extensive, demonstrated experience assigning and configuring user permissions, and adhering to the software development lifecycle (SDLC) methodology. Experience working in a project-based environment, with solid planning and execution skills, and the ability to prioritize work and manage time. Excellent written and oral communication skills, and the ability to provide both detailed information and high-level summaries to key stakeholders. Ability to comply with pertinent policies, procedures, regulations, and requirements, and quickly troubleshoot problems that may arise in work products. Working knowledge of large, complex IT systems, with the ability to develop positive working relationships and strong rapport with team members and stakeholders.