Wilmington, Delaware

Job Description Company Description

Veolia Group aims to be the benchmark company for ecological transformation. With nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources and replenish them. In 2021, the Veolia group provided 79 million inhabitants with drinking water and 61 million with sanitation, produced nearly 48 million megawatt hours and recovered 48 million tonnes of waste. Veolia Environnement (Paris Euronext: VIE) achieved consolidated revenue of 28,508 billion euros in 2021. www.veolia.com

Job Description

POSITION PURPOSE

The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and Delaware regulatory commission requirements.

PRIMARY DUTIES / RESPONSIBILITIES
  • Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
  • Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions
  • Responsible to achieve customer service metrics and satisfaction levels.
  • Ensure all service orders are complete and entered into the CIS
  • Assist with routing new development for meter reading and entry into CIS
  • Professionally perform reception and cashiering functions.
  • Process customer payments, prepare daily deposits, maintain cash reports
  • Prepare billing adjustments
  • Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like.
  • Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).
Qualifications

Education / Experience / Background
  • 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.
  • Associate's degree or equivalent from a two-year college or technical school preferred
  • Regulated Utility or Municipality customer service experience preferred
  • Experience using CC&B Customer Billing Information System or similar is preferred
Knowledge / Skills / Abilities
  • Ability to prioritize and manage multiple competing work priorities successfully
  • Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work.
  • Knowledge of Google platform
Additional Information

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

A subsidiary of Veolia group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Wilmington, Delaware

Veolia North America helps customers address environmental and sustainability challenges in energy, water and waste. We know our planet’s natural resources are limited and demands are increasing. Our mission is to resource the world. Helping develop access to resources — while preserving and replenishing those resources — is what we do at Veolia. Our commitment to resourcing the world means: • Considering waste as a treasure and something to value. • Treating water to make it drinkable or usable. • Developing energy services that reconcile energy and environmental performance. For more information about Veolia North America, visit us at www.veolianorthamerica.com. For specific information about Veolia North America in Canada, visit us at www.veolia.ca

Similar jobs