Durham, North Carolina

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Quick Overview:

Lilly is designing and building a new state of the art Parenteral, Device Assembly, and Packaging Facility in Raleigh-Durham North Carolina.  This is an exciting opportunity to help build a state-of-the-art facility and Quality System from the ground up. 

The Quality Assurance Floor Support Specialist works as a member of the QA Floor Support team and reports to the QA Floor Support Supervisor. QA Floor Support Specialist is responsible for providing support and QA oversight to GMP operations in the Device Assembly and Packaging (DAP) area.  The QA Floor Support Specialist supports multiple production functions (from operations to maintenance) to achieve site goals while providing Quality oversight and ensuring compliance.  

Key Objectives/Deliverables:

  • Responsible for adhering to safety rules and maintaining a safe work environment for both yourself and others by supporting HSE corporate and site goals.
  • Responsible for ensuring training is completed and remains in compliance.
  • Communicates with QA Floor Support Supervisor and Quality Representatives on quality and operational issues.
  • Ensures adherence and understanding of good documentation practices and compliance with applicable procedures for both Operations and Support personnel.
  • Lead, mentor, and coach Operations, and support personnel on quality matters, while driving the site Quality culture.
  • Ensures regular presence in device assembly and packaging areas to monitor GMP programs and quality systems.
  • Ability to assess and create deviations / observations that occur within the device assembly and packaging areas.
  • Reviews and approves GMP documentation in support of daily operations such as: Maintenance Action Plans, Return to Service and Release of equipment, product, and area holds, Spare parts consultation, Work order assessments and issue resolution and Other documents as required.
  • Troubleshoot and provide QA systems support to reconcile issues in multiple systems (i.e., SAP, PMX. TrackWise, SmartLab, GMARS, Coldstream, and other systems as required.)
  • Participate in self-led inspections and provide support during internal / external regulatory inspections.
  • Effectively review and / or redline to ensure quality attributes are met.(i.e., deviations / observations, procedures, production records, validation protocols, change controls, and engineering documents).
  • Ability to work cross functionally and work collaboratively with all levels of the organization.

Basic Requirements:

  • High School Diploma or equivalent
  • Bachelor’s degree in a science, engineering, computer, or pharmaceutical related field of study, preferred.
  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
  • Completion of Post Offer Exam or Completion of Work Simulation if applicable.

Additional Preferences:

  • Demonstrated strong oral and written communication and interpersonal skills.
  • Demonstrated decision making and problem-solving skills.
  • Demonstrated knowledge and understanding of manufacturing process and Quality Systems.
  • Proficiency with inventory management systems and deviations systems, (i.e. SAP, Trackwise, etc.)
  • Strong attention to detail
  • Proven ability to work independently or as part of a team to resolve issues.
  • Ability to work overtime, as requested.
  • Ability to travel up to 10% to suppliers or other sites for meetings and coordination with global regulatory organizations
  • Previous work with combination products or devices with experience with US/EU regulations and notified bodies.
  • Previous experience in GMP production environments.
  • Previous facility or area start up experience.
  • Knowledge of Validation / Qualification activities.

Additional Information:

  • This position will support a 24/7 operation, working a rotating twelve (12) hour dayshift schedule.  During the project phase, role will work eight (8) hours Monday-Friday dayshift, with occasional need to work twelve (12) hour shifts.
  • May be required to respond to operational issues outside of core business hours / days.
  • Applicant may work in various areas within the DAP and Warehouse buildings. Mobility requirements should be considered when applying for this position.
  • Position is first shift, but second shift work may be required.
  • Position may require a short duration assignment of 1-3 months in Indianapolis to establish specific device knowledge and establish global contacts.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law). 


Durham, North Carolina

Across the globe, Lilly employees work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to communities through philanthropy and volunteerism.
We were founded in 1876 by Colonel Eli Lilly, a man committed to creating high-quality medicines that meet real needs. More than a century later, we are passionate about building on this precedent in our continued pursuit to make life better for individuals, communities, and the world around us.
Our heritage and our values are the foundation of our promise to unite caring with discovery to make life better for people around the world.
Our mission 
We make medicines that help people live longer, healthier, more active lives.
Our values
Integrity, excellence, respect for people
Our vision 
We will make a significant contribution to humanity by improving global health in the 21st century.

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