IT Specialist, Enterprise Operations Center (EOCU), IT Infrastructure Division (ITID) - Military Veterans

at Federal Bureau of Investigation (FBI)

Pocatello, Idaho

Selected candidate may be offered a 25% recruitment incentive if eligible and will be required to sign a 2-year service agreement.

Key Requirements

  • Must be a U.S. citizen
  • Must be able to pass a U.S. Government physical exam 
  • Must be able to obtain a Top Secret-SCI clearance 

Mission Statement:

The mission of the FBI is to protect the American People and uphold the Constitution of the United States.

 Major Duties

  • Assist users with login and messaging issues.

  • Create/modify/remove user accounts and folders.

  • Monitor system for message processing and connection failures.

  • Modify profiles to ensure proper message dissemination.

  • Coordinate with Data Center and Network personnel to remediate system and network problems.

  • Coordinate and troubleshoot with other FBI systems that interface with FAMS.

  • Communicate with OGA’s Communication Centers on messaging issues.

  • Transfer messages between LEGATS and foreign messaging community.


Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

  • Communication

  • Problem Solving/Judgment

  • Organizing and Planning

  • Technology Awareness 


Specialized Experience (SE):

GS-13: Applicant must possess at least one (1) year of specialized experience equivalent to the GS-12 grade level. SE is defined as follows:

  • Experience performing routine system check on all 5 SIRC messaging system.

  • Experience resolving security errors on messages and submit service tickets for problem resolutions.

  • Experience coordinating with other government agencies (OGAs) to ensure that communication channels are maintained.

Pocatello, Idaho

Our Mission

As an intelligence-driven and a threat-focused national security organization with both intelligence and law enforcement responsibilities, the mission of the FBI is to protect and defend the United States against terrorist and foreign intelligence threats, to uphold and enforce the criminal laws of the United States, and to provide leadership and criminal justice services to federal, state, municipal, and international agencies and partners.

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