Woonsocket, Rhode Island

Job Description
*** Remote - Continental US**

This position is accountable for the delivery of outstanding Absence Management and related Colleague Services through a strong commitment to colleague experience. As a Case Manager, Enterprise Absence Management, you will be responsible for using the CVS Health myLeave absence platform as well as other HR systems to administer FMLA, State regulations and Company leave policies from the start of a leave request through the return to work.

Responsibilities (include but not limited to):
• Support a service delivery model that reflects empathy and care for all colleagues and fosters an environment focused on the colleague experience.
• Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations.
• Utilize the myLeave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations.
• Review and analyze leave of absence requests that are not eligible for FMLA, State and / or Company leave policies to determine if the ADA is applicable. If request for a leave of absence does require a review for the ADA, update and assign the case for Reasonable Accommodation review.
• Research and resolve tier 2 escalations and ensure the outcome and updates are documented and communicated timely.
• Review, calculate and submit payment of paid time off for leave requests in accordance with FMLA, State regulations and Company leave policies.
• Review, calculate and submit payment of the CVS Health Paid Parental Leave according to the policy.
• Conduct colleague outreach calls at the start of a new leave request and at key intervals throughout the leave process to ensure colleague support through the leave.
• Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration.
• Meet with Colleague Relations and/or Legal Counsel to assist with assessment of leaves and processing of next steps according to direction received.
• Act as a peer mentor to new team members or to Case Manager I colleagues.
• Participate in team activities such as focus groups to identify and to implement process improvements
• Work collaboratively with members of the LOA Team to ensure compliance, completing goals and putting the customer first.
• All other leave of absence case management duties assigned by Case Management Lead and / or other key members of the myLeave team.

Skills and attributes for success:

• A strong commitment to Customer Service as exemplified by behaviors and disposition.
• Ability to work independently and as part of a team environment.
• Excellent written, verbal and listening skills to reflect a friendly, positive disposition.
• Demonstrated ability to maintain work in the strictest of confidence.
• Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems
• Strong organizational and data entry skills with a strict attention-to-detail.
• Ability to plan and prioritize workloads, both independently and in a team environment with minimal supervision.
• Demonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally.
• Ability to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer.
• Demonstrated ability to multi-task while consistently meeting deadlines.
• Proficiency with MS Office Products.
• Regular and predictable attendance is required.

Pay Range
The typical pay range for this role is:
Minimum: 19.50
Maximum: 40.10

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
• 3+ years of FMLA, State Leaves, Disability or HR experience.
• 3+ years of customer service experience in a professional work setting.

Preferred Qualifications
• LOA Certificate

High School Diploma or GED

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Woonsocket, Rhode Island

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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