Sugar Land, Texas

JOB SUMMARY
At Houston Methodist, the Receptionist position is responsible for greeting visitors and delivering exceptional customer service assistance which entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This position's responsibilities often include performing ad hoc administrative duties as needed, may sort/distributing mail and possibly managing office supplies. In partnership with the management, the Receptionist position will ensure the department's patient, visitor and customer interactions are in accordance with Houston Methodist's ICARE values of integrity, compassion, accountability, respect and excellence and established standard operating procedures which includes all staff providing unparalleled patient care and customer service in a timely, professional and safe manner.

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

  1. Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the team by actively communicating and reporting pertinent information and data in a comprehensive manner. (EF)
  2. Receives and screens visitors and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally. Conducts self in a manner that is congruent with cultural diversity and inclusion principles. (EF)
  3. Routes calls to appropriate person or takes complete messages with accurate date, time, name, number and information which includes determining the nature of each call. (EF)
  4. Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)


SERVICE - 25%

  1. Performs administrative tasks and duties specific to department being supported, as appropriate. Maintains a professional work space and keeps it well stocked with supplies. (EF)
  2. Develops ongoing relationships and interactions with internal stakeholders and clinicians; understands and serves the needs of the department and sources goods, services and equipment as appropriate. (EF)
  3. Contributes to meeting/exceeding department and organization targets for patient satisfaction measures. (EF)


QUALITY/SAFETY - 20%

  1. Accurately utilizes electronic medical record system, identifying and/or entering patient demographics, as appropriate. (EF)
  2. Actively participates in organizing the work flow, problem-solving, and managing multiple ongoing priorities with minimal supervision. (EF)
  3. Maintains a safe environment, following all policies and procedures for safety, hazardous material. Reports accidents promptly and corrects minor safety hazards. (EF)
  4. Identifies and escalates issues and opportunities for improvement. Follows up on action items to ensure completion of assignments. Contributes towards improving department/practice quality and safety scores. (EF)


FINANCE - 15%

  1. Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members. (EF)
  2. Maintains adequate copier/printer paper and toner; beverage and other inventory items as appropriate. Initiates office equipment (copy machine, fax machine and printers, etc.) service calls and follows up to ensure that required maintenance/repairs are performed in a timely manner. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc. (EF)


GROWTH/INNOVATION - 15%

  1. Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management. (EF)
  2. Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments. (EF)


This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)


EXPERIENCE REQUIREMENTS

  • One year of clerical support/telephonic experience, preferably in a customer service or call center environment

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

  • None

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Conducts self in a professional manner at all times
  • Excellent written and verbal communication skills
  • Demonstrates a learning attitude toward solving problems, using good reasoning and judgment in a high stress environment
  • Demonstrates a positive demeanor and strong multi-tasking abilities
  • Ability to work with peers in a team situation
  • Very strong organization skills and detail-oriented nature
  • Professional handling of exposure to confidential/sensitive information
  • Proficient in computer skills for documentation

SUPPLEMENTAL REQUIREMENTS

Work AttireYes/NoUniformYesScrubsNoBusiness professionalYesOther (dept approved)Yes

 

On-Call* No (for Non-Exempt or Exempt jobs)*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.   Travel**  May require travel withinYes Houston Metropolitan area 

 

May require travel outsideNoof Houston Metropolitan area 


**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________




Company Profile:

Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 5 in Houston and No. 9 (four-way tie) in Texas in U.S. News & World Report’s best hospital rankings in 2022. With 324 operating beds, 23 operating rooms and more than 2,400 employees, Houston Methodist Sugar Land Hospital provides comprehensive, personalized care for the community.

Sugar Land, Texas

At Houston Methodist, Leading Medicine is more than a description of what we do; it's who we are. We take our responsibility as Houston's premier health care system seriously, and with a national reputation for excellence in patient care, innovation and research, we hold ourselves and the careers we build to a higher standard. Our culture is diverse, dynamic and challenging. We believe in our I Care Values and conduct ourselves with Integrity, Compassion, Accountability, Respect for others and a commitment to Excellence. Discover the difference for yourself and join Houston Methodist.

You can click on the video links below to learn more!

·  About Houston Methodisthttps://www.youtube.com/watch?v=ClN3mmKT0EI

·  Nursing at Houston Methodisthttps://www.youtube.com/watch?v=EUfmVeansTo

·  Houston - Best City to Live Inhttps://www.youtube.com/watch?v=MzLQzGBjHJw

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