Laguna Hills, California

Why Renewal by Andersen?
Be a part of a highly energized team that thrives on success and delivering an exceptional homeowner experience.

A reputation that stands apart
Sales experience is nice, but NOT necessary! Maybe you're a former teacher, a military vet, or someone who has a love of design or an interest in architecture and construction. Or, maybe you're just a people-person who loves helping folks find solutions to their problems. If you've got energy and drive-we've got a place for you.

Top-to-bottom expertise
We encourage collaboration amongst the sales team, growth within the role, and innovation as an organization. Paid training and by-your-side coaching will help you build skills and get top results and earning potential.

A legacy of innovation
We bring the same spirit of innovation to our sales tools as we do our windows. That means no cold calling, prequalified leads, and access to top sales tech, including our proprietary Real View™ augmented reality app-we're first, and only, company in the industry using this groundbreaking technology!

Job Details

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

SUMMARY

Renewal by Andersen is adding a Retail Service Representative II to our Orange County team in Laguna Hills! This role's main responsibilities are to schedule installations and to maintain an open line of communication with homeowners regarding any installation-related issues or changes. We are looking for an accomplished, driven candidate to help perfect our customers' experience in upgrading their homes.

PRIMARY RESPONSIBILITIES

• Serve as primary contact for scheduling customer installations utilizing proprietary software

• Develop trust with homeowners and assist with problem-solving

• Communicate diligently and timely with homeowners regarding any issues with product delivery or delays in installation date; reschedule as needed

QUALIFICATIONS AND SKILLS

MUST HAVE QUALIFICATIONS

• Superior communication and relationship-building skills

• Ability to remain cool under pressure, good problem-solving abilities

• Strong attention to detail and ability to organize/prioritize multiple tasks

• Customer service experience

• Experience with MS Office

NICE-TO-HAVE QUALIFICATIONS

• Construction industry experience

• Scheduling experience

CULTURE AND BENEFITS

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• Medical/Dental/Vision/Life Insurance

• Health Savings Account contributions

• Paid holidays plus PTO

• 401(k) plan & contributions

• Professional development and tuition reimbursement opportunities

• Charity contributions

• Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

* 2020 Andersen brand surveys of U.S. contractors, builders & architects
** 2020 Andersen Brand Survey of U.S. homeowners

Laguna Hills, California

Be part of something special. If you share our passion for creating great customer experiences and are excited to be well rewarded for doing so, Renewal by Andersen is the place for you. Let your talents shine as part of a highly energized team that thrives on success. At Renewal by Andersen, you receive the training and support you need to make the most of every opportunity. Become a valued part of the dynamic Renewal by Andersen family and see just how far your entrepreneurial drive can take you.

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