New York, New York

• leverage insights to understand existing and prospective clients
• gain a command of the existing client, transactional and experience data using the tools/systems that generate the data. Develop a plan to leverage, update (e.g., modify definitions or calculations) and augment existing data to effectively establish and track desired client behaviors and business outcomes
• work closely with the product leads to ensure sales/penetration of products (e.g., Checking account) and supporting capabilities (e.g., Debit card, Mobile Deposit Capture) are incorporated
• work closely with the channel leads to ensure volumes (e.g., number of calls or sessions) and experience metrics (e.g., Average Speed of Answer) are incorporated
• work closely with the Head of Voice of the Client (VOC) & Voice of the Employee (VOE) to ensure experience metrics such as Satisfaction, NPS, Customer Effort Score/Ease of Doing business are incorporated when available
• partner with product and channel leaders to set multi-year targets for adoption and engagement. Build out reporting capabilities (e.g., dashboards). Determine what should be tracked at the top of the house (e.g., Wealth Management, Bank) vs. at the product or channel level. Help infuse client data into product reporting that is currently unit and dollar based
• partner with Client and Employee Experience leads to stay on top of net new products and services and/or enhancements to existing products and services to ensure we’re appropriately monitoring and measuring their impact
• help drive the shift from product to client centricity by ensuring clients are tangible for all employees – e.g., by infusing experience and engagement metrics into standing meetings and communications
• partner with the Head of Brand and Messaging Center of Excellence to determine which metrics can/should be shared externally. Ensure comparisons made (e.g. NPS) are appropriate
• partner to define the go forward strategy for client segmentation – acknowledging how we anticipate our client base changing over time

New York, New York

At UBS Financial Services, we appreciate our veterans and are committed to providing opportunities in Financial Services. That‘s why we‘re interested in meeting talented individuals like you for our customized post-military programs!

Veterans Associate Program (VAP): 

  • 22-Week Internship in-person NYC/NJ starting January 2023 (Apply now through Sept 2022)
  • Provide tailored training, development, networking and mentoring opportunities for degreed transitioning veterans
  • Divisionally aligned rotations across Global Wealth Management, the Investment Bank and Asset Management
  • Key hiring areas: Global Wealth Management, Investment Banking, Asset Management

Enlisted Veterans Apprenticeship Program (EVAP): 

  • Provide tailored training and development for transitioning veterans pursuing their degree
  • Full time apprenticeship across Wealth Advice Center and Group Functions
  • Key hiring areas: Wealth Advice Center, Risk, Compliance, Wealth Management Operations, Investment Bank Operations and Corporate Functions opportunities.

Military Spouse Program

  • Provide hybrid and remote full-time opportunities to the spouses of active-duty service members
  • Tailored training and development for military spouses
  • Opportunities across all business divisions

From gaining new experiences in different roles to acquiring fresh knowledge and skills – at UBS we believe that you should never stop growing and learning because life never stops teaching. We know that it's our people – with their unique backgrounds, skills, experience levels and interests – who drive our ongoing success. Ready to be part of #teamUBS and make an impact? Apply today!

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