Fallon, Nevada


Job Description:

More About the Role:

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

What You'll Get to Do:

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Fallon Naval Station, NV as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

•Assist junior technicians in resolving complex issues.

•Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).

•Serve as backup to the Site Operations Lead.

You'll Bring These Qualifications:

•HS diploma with 4+ years of prior relevant experience.

•US Citizen and an active DoD Secret Clearance.

•Valid DoD 8570 IAT Level II: Security+ or higher Certification.

•Must demonstrated expertise in IT Enterprise Operations.

•Experience with Microsoft Windows OS, version 10.

•Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.

•Basic network troubleshooting skills.

•Excellent customer service skills.

•Excellent oral and written communication skills.

•Reliable vehicle, locate travel.

These Qualifications Would be Nice to Have:

•Organized and detail-oriented.

•Strong leadership skills.

•Self-motivated/ self-directing.

•Strong collaboration, prioritization, and adaptability skills required. Relationship building.

•Ability to manage and prioritize own work, and that of their team.

•Independent decision making.

•Analytical thinking; thinking out of the box.

•Ability to effectively communicate with all organizational levels (SME to Senior Management).

•Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.).

Pay Range:Pay Range - -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00100218

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Fallon, Nevada

At Leidos, quality performance means two things:

  1. Satisfying our customers by delivering the products and services they need on time and in budget.
  2. Continuously improving our processes so that our work meets requirements and is done right the first time.

Our proprietary EngineeringEdge® solution gives us a consistent, company-wide approach to planning, designing, developing, and delivering solutions that achieve our customers’ goals. Comprehensive and customizable, EngineeringEdge is based on industry standards and best practices from:

  • CMMI®, the CMMI Institute.
  • Project Management, the Project Management Institute.
  • the International Organization for Standardization (ISO®).
  • the International Council on Systems Engineering/INCOSE Corporation.
  • Electronic Industries Alliance.
  • Our four decades experience on a wide range of programs.

Many Leidos organizations have been able to earn coveted CMMI maturity level 3 and higher, as well as ISO 9001 organizational designations.

In addition, we have our own high standards for ethics and performance. Investors : Employee Code of Conduct

What does this mean to our clients? High quality products and services, developed in an environment committed to continuously improving processes and uncompromising ethics.

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