TASK DESCRIPTION: The primary purpose of this task is to support the KAF HQ by providing hands

on technical assistance. The task incumbent will be prepared to function in conjunction with KAF

personnel, at any level for replacement of hardware and incorporation of software changes to KAF

computer systems including but not limited to Interactive Electronic Technical Manual (IETM) program

and AME system.


1. Coordinates KAF HQ computer hardware and software troubleshooting, installation, repair, problem

diagnosis, and implementation.

2. Assists in the processes, by which requests and inquiries related to KAF HQ computing, LANs,

WANs, and host systems communications are received, screened, prioritized, and resolved.

3. Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate

action to ensure a satisfactory response with acceptable timeframes for the user community; provides

management and status reports on all requests.

4. Installs, tests, and maintains a variety of personal computing and network hardware and software

systems; performs diagnostic tests, modifies or repairs hardware to the board or component level;

gathers and records appropriate data related to these functions.

5. Provides support to a diverse user community which includes KAF Officers, administrative staff,

CMS personnel and KAF Soldiers in the proper application of existing or new KAF computer

software and hardware systems; coordinates all requirement related to troubleshooting and basic


6. Maintains a high level of PC knowledge and assists in the recommendation processes for personal

computing hardware, software systems, and host system data communications requirements.

7. Interfaces with the CMS Site Manager and KAF Officers for the purpose of establishing and

maintaining a source of hardware systems, components, parts, and peripheral devices; problem

resolution; and training and in-service programs.

8. Responds to a rapidly changing technical environment and the requirements to the user community.

9. Ensures that a complete inventory of supplies and parts are maintained and that all shortages are

ordered in a timely manner.

10. Utilizes personal computing hardware and software word-processing, spreadsheet, and database

applications to perform basic duties including documentation, reporting, scheduling and user support.

11. Maintains an advanced and current level of technical knowledge and skills involving personal

computing and software architecture, implementation, and troubleshooting.


1. Equivalent to the completion of the twelfth grade and an Associate of Arts Degree in a computer-related technology. A degree may be substituted by experience of an exact nature.

2. At least four (4) years experience in a hardware support capacity, one (1) year of which includes

working in support of IETMS or AME environments.

3. Knowledge of Windows, DOS, Novell, Windows 2003 and XP, Microsoft Office, troubleshooting

tools, Local Area Networks, Wide Area Networks, computing hardware repair; PC software

applications high speed networking; proper office methods and practices; modern computer

techniques, methodologies, principles and practices.

4. Knowledge of Windows 2003 Server, PC (PC) Tablets, HP, Compaq and Dell workstations and

Panasonic CF-30 Toughbook computers.

5. At least three (3) years of increasingly responsible experience in a hardware and software support

capacity in a user-oriented environment. Hardware experience must include Windows/DOS systems,

printers, modems, scanners, other peripherals, and terminals/equipment connected to centralized host

systems and servers. Background in the installation and troubleshooting of desktop software


6. DBA for AME system and or IETM program is desired but not required.

7. A+ certification desired, but not required.

8. CompTIA Network+ or equivalent

9. CompTIA Security+ or equivalent

10. Naval Aviation environment experience is preferred.

11. Knowledge of Linux Networks and servers

12. Linux Background

13. Firewall and VPN experience

14. No security clearance is required.


Kay and Associates, Inc. (KAI), founded in 1960, provides high quality and cost effective technical services to U.S. Government contracts both CONUS and OCONUS. Our main focus is aviation maintenance support such as: general aircraft maintenance; aircraft engine overhaul and modification; airframe modification and repair; aircaft upgrade/modification; aircraft parts supply/logistics; and aircraft Ground Support Equipment (GSE) repair/maintenance.