Duties & Responsibilities:
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.
- Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
- Prepare actual invoice off created RO by applying customer specific rates and mark-ups.
- Reach out to technicians and regional service managers on repairs and required information to process invoices.
- Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
- Gather necessary paperwork and upload into system for records.
Requirements
- Self-sufficient work ethic
- Prior experience in the Auto Repair/Maintenance industry is highly preferred.
- Excellent Microsoft Excel skills
- Experience with Microsoft Outlook and Microsoft Word
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Maintains professional but friendly demeanor.
- Demonstrates strong interpersonal and customer service skills.
- Communicates clearly and effectively.
- Pays close attention to detail.
- Exhibits ability to remain calm and polite when dealing with frustrated customers and/or technicians.
- Excellent benefits: An excellent medical, dental and vision plan with a zero premium monthly contribution option, a 401(k) plan with company match, a wellness program and more.
- Strong values: We're family owned, we value our people and we have created a culture based on strong values.
- Grow your skills: We'll set you up for success with great training, as you come on board and on an ongoing basis.
- Accelerate your career: History shows that strong performers can move up to a Lead or Manager role or follow other paths within our company.
- The stability of an industry leader: Our passion for quality work and excellent customer service have helped us dominate our market. Our customers include some of the nation's largest fleet operators.
- CAMFS is now part of Cox Automotive Group
We’re driving fleet optimization across the vehicle lifecycle. From fleet acquisition to end-to-end operations and disposal, optimization from beginning to end is critical – not just while the vehicle is in operation. Using the right data and tools to track, optimize and automate the full fleet lifecycle will help our clients win in the fleet future.
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