Phoenix, Arizona

About this role:

Wells Fargo is seeking an Instructional Designer to join the Learning and Development team within the Talent and Management Group within Human Resources. Learn more about our career areas and lines of business at

In this role, you will:

  • Lead in designing adult learning strategies and solutions to meet business needs and identify opportunity for process improvements within scope of responsibilities
  • Analyze performance needs, and design, develop, and assess line of business specific learning solutions that are focused on technical and soft skills
  • Create and develop performance and competency-based learning and performance support solutions for a variety of technical and functional needs for a Line of Business or specific functional area
  • Consult with business partners and Learning and Development professionals utilizing knowledge of instructional design methodology to understand adult learning needs and address the impact, success, and opportunities for improvement of existing learning solutions
  • Partner with instructional design consultants and business leaders to develop performance-based learning that furthers individual development
  • Present recommendations for resolving more complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements
  • Collaborate and consult with colleagues, internal partners, and stakeholders, including internal and external customers

Required Qualifications, US:

  • 2+ years of Learning and Development Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Experience using and authoring in learning content management system (LCMS)-based tools
  • Education, certification and/or other credentials in adult learning theory
  • Experience in Learning and Development in a corporate environment
  • Advanced skills in multiple instructional design tools and technology (e.g., Articulate, and Captivate)
  • Experience working in financial services or other highly regulated environment
  • Demonstrated project management experience related to instructional design projects
  • Excellent verbal, written, and interpersonal communication skills

Job Expectations:

  • Position Locations include: Charlotte, NC; Phoenix, AZ; Chandler, AZ; Minneapolis, MN; San Antonio, TX; Irving, TX; Des Moines, IA
  • Position will require onsite presence in a hybrid arrangement
  • Required work locations listed above. Relocation assistance is not available for this position.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Phoenix, Arizona

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re committed to hiring and retaining military veterans, veterans with disabilities, National Guard, Reservists, and Military Spouses.

As a Wells Fargo employee, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Connection Employee Resource Group, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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