Brecksville, Ohio

PNC External





To apply for this position please CLICK HERE Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) Operational Excellence Development Program Analyst/Associate within PNC's Operations organization, you will be based in Brecksville, Cincinnati, Cleveland, Dallas, Kalamazoo Philadelphia, or Pittsburgh.

Job Description

Operational Excellence Development Program Analyst/Associate

By joining one of PNC's Development Programs, you can explore your potential through hands-on experience in a professional environment. This is an excellent opportunity to begin exploring your career goals, in addition to growing your skills in key areas. The goal of PNC's Development Programs is to move analysts and associates from development roles into production roles in one of PNC's lines of business.

During the 2-year program, associates will gain exposure to the full lifecycle of a particular line of business products and processes to best understand, change and impact on the firm, its customers and shareholders. The Operational Excellence Development Program is focused on developing future leaders of PNC.

Associates will participate in a comprehensive learning curriculum, interact with senior management and partake in a robust mentorship program. The program will provide associates with practical, hands-on experience including management and client exposure. By working with seasoned professionals, associates will participate in solving real life banking problems.

Operational Excellence associates will gain the foundational knowledge in PNC's Leadership Development, credit training, project management fundamentals, process design, risk/control mapping, root cause analysis, robotics process automation and how to work on agile teams. Additionally, associates can expect to gain a sufficient understanding of how operations function holistically across PNC.

Lines of Businesses represented throughout the Operational Excellence Development Program include:

  • Asset Management Operations - The Asset Management Operations organization provides critical back-office functions that support our high and ultra-high net worth wealth management clients, as well as our institutional asset management clients. Asset Management Operations is focused on executing the Asset Management Group (AMG) strategy by delivering exceptional experiences to our clients with every interaction. Asset Management Operations works closely with our Fiduciary, Middle-Office, Risk and Technology teams to understand our clients' servicing needs proactively communicating throughout the processing cycle and providing continued improvements to our services and systems.
  • Commercial Lending Operations - Commercial Lending Operations and the Performance Improvement team delivers a differentiated experience for the Corporate & Institutional Banking (C&IB) lending clients through innovative technology and controlled processes. Commercial Lending Operations serves businesses with annual revenues between $5 million and $1 billion.
  • Equipment Finance - Equipment Finance, a segment of C&IB, focuses on the specialized nature of the back-end technology and processes for Equipment Finance lending. Equipment Finance is a recognized leader in providing equipment financing solutions to clients throughout the U.S. and Canada. Equipment Finance helps manufacturers, distributors and vendors of capital equipment grow their businesses by providing their end-users with fast and efficient financing options.
  • Retail Lending Operations - The Retail Lending organization acts as a trusted partner to PNC's lending and credit functions to provide analytical foresight and insight to help make effective business decisions related to risk appetite, return, profitable growth, portfolio optimization and business strategies. This business works to improve Retail Lending and Retail Lending Services processes that could include process design, risk/control mapping, root cause analysis and robotics process automation.
  • Retail Bank Operations - Retail Bank Operations supports Business Banking, Retail Distribution and the Customer Care Center. In this area, individuals work on process and design strategies to ensure a positive experience for our Retail Banking customers.
  • Treasury Management Operations - Treasury Management, a segment of C&IB, helps clients optimize their cash flow processes by accelerating daily collections, streamlining their payable's process and simplifying liquidity management all while protecting clients against fraud through a sophisticated technology product.

Upon the successful completion of the Operational Excellence Development Program, graduates can expect to be placed either in an Operations Supervisor role or an individual contributor role.

Opportunities are located in Brecksville, OH; Cincinnati, OH; Cleveland, OH; Dallas, TX; Kalamazoo, MI; Philadelphia, PA; and Pittsburgh, PA. Additional locations post-program may be available throughout PNC's footprint based on business need.

Learn more about PNC's Development Programs on http://www.pnc.jobs/students.

Job Profile:

  • Performs or assists the core activities of the group by applying knowledge learned to drive business results (e.g. deal, sales, or process support, internal or external customer interaction, or supporting internal projects). Works under supervision and may have limited approval and/or exception authority.
  • Participates in social learning within the organization (e.g. identifies and networks with business representatives and peers, participates in mentoring, job shadowing and community outreach).
  • Participates in formal learning (e.g. classroom, web-based, or virtual) and completes related activities and projects.
  • Supports the internal and external customer experience by providing excellent service at all times; takes accountability and ensures problem resolution.

Required Education and Experience:

  • Preferred business relevant majors (e.g., Business Management, Finance, Economics, Marketing, Math, Statistics, Supply Chain & Logistics, Operations Management), Minimum GPA 3.0.
  • Roles at this level are filled by recent university / college graduates with little or no professional experience but possessing relevant skills. Includes individuals joining the organization through a corporate development/training program.

PNC provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

CompetenciesAccuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.Analytical Thinking - Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.Business Acumen - Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Flexibility and Adaptability - Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.Information Capture - Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.Products and Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.Project Management - Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.Self-Directed Growth and Development - Understanding of the necessity of continuous personal growth; ability to gauge one's strengths, limitations and interests, and use of this knowledge for purposes of performance effectiveness and self-development.Work ExperienceRoles at this level are filled by recent university / college graduates with little or no professional experience, but possessing relevant skills. Includes individuals joining the organization through a Corporate development/ training program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EducationBachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:


The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Brecksville, Ohio

A Workplace that Welcomes Everyone

At PNC, we’ve built a culture based on respect, integrity and inclusion. A culture that’s open to new ideas, new insights and new voices. A culture where everyone can truly be themselves and make their thoughts and opinions known – it’s our differences that give us strength and make us who we are today. Here, you’re empowered and encouraged to make an impact on the world around you while being your most authentic self.

Investing in Our Employees

Attracting, recruiting and retaining a diverse workforce is essential to our success, providing us with a wealth of skills and ideas, increasing employee engagement and tying us closer to the communities we serve. PNC encourages professional and personal development through our Employee Business Resource Groups (EBRGs), which cultivate leadership skills, provide growth opportunities, and allow employees to reach their full potential.

Embracing a Culture of Diversity

We champion a culture where employees feel confident presenting their ideas and are valued for their abilities.

Building Bridges with Our Customers & Communities

By deepening relationships with our diverse customers and markets, we identify and navigate new marketplace opportunities and improve the customer experience.