Charlotte, North Carolina

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking an Institutional Investment Operations Associate in Capital Markets as part of Corporate Investment Banking.


In this role, you will:

Responsible for the daily administration of client's commission management programs i.e. working with clients to reconcile accounts credits, issue monthly statements, and assist in the facilitation of payments.

  • Provide operational and customer support for lifecycle tasks for institutional trades

  • Assist with client account onboarding, input and monitoring of cash payments, customer service, funding operations, custodial operations, securities settlement services, asset servicing structured loan operations, general ledger reconciliation and work to resolve confirmation and ISDA related issues

  • Assist in gathering data to support resolution of issues

  • Receive direction from manager and exercise judgment within defined parameters of the area while developing understanding of various functions, policies and procedures

  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Additional Responsibilities:

  • Interact with the Business Management, Compliance, Finance to resolve client inquiries & reconciliation exceptions.

  • Resolve CCA (Client Commission Arrangements) related breaks timely and accurately. Process inquiries pertaining to the CCA (Client Commission Arrangements) activity including but not limited to: trades earning / not earning commission, commission rates.

  • Reconciliation of CCA (Client Commission Arrangements) client activity on daily and monthly basis

  • Vet Client Vendors designated for Soft Payments: Gather proper documentation to authenticate research data that was provided to clients and payment requirements, such as wire instructions and Tax ID.

  • Maintain clear and concise status reports of trading and payments activities pertaining to the CCA (Client Commission Arrangements) activities – commission credits, payments to vendors, available balances

  • Coordinate with Legal, Risk & Compliance to ensure required documentation and client reporting is implemented properly & that industry and firm wide standards are adhered to.

  • Perform monthly reporting for the commission management reports to Management.

  • Generate CCA (Client Commission Arrangements) Monthly statements and ensure their accuracy

  • Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and in the analysis, design, configuration, testing and maintenance of CMS system to ensure optimal operational performance.

  • Maintain knowledge of department and industry specific process and procedures

  • Perform other functions as assigned

  • Interact with Operations, Front Office Trading and Sales, Finance, and Aggregator Brokers to resolve client commissions and fees issues.

  • Work on various CCA (Client Commission Arrangements) Business projects.
    Review and generate various reports to management related to CCA (Client Commission Arrangements) commission upon request.

  • Perform other responsibilities as assigned.

Required Qualifications, US:

  • 6+ months of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • 1+ years' experience in a major financial institution or a minimum of 1+ years of CCA (Client Commission Arrangements) experience with trade support, reconciliations or commission and fees management.

  • Strong knowledge and understanding of loan, securities, and derivative products.

  • Excellent verbal, written, and interpersonal communication skills

  • Effective organizational, multi-tasking, and prioritizing skills.

  • Ability to work in a fast-paced deadline driven environment

  • 4 year college degree (preferred majors are: Finance, Accounting, Math/Engineering or Economics).

  • Proficiency in Microsoft Office applications with strong knowledge of Excel or Access is needed while also possessing analytical problem solving skills.

  • The candidate must be an independent thinker yet adaptable to a procedure oriented and a fast-paced environment, have the ability to work independently on project related details and provide management and clients with ad-hoc information as needed.

  • Strong verbal & written communication skills, ability to multi-task, perform under pressure and meet tight deadlines and the ability to solve problems otherwise escalate them immediately to the Manager to seek resolution.

  • Basic understanding of general ledger accounting

  • Proven experience utilizing CCA (Client Commission Arrangements).
    processing system or similar back office systems

  • Experience in business analysis and working with project management.


Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Charlotte, North Carolina

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re committed to hiring and retaining military veterans, veterans with disabilities, National Guard, Reservists, and Military Spouses.

As a Wells Fargo employee, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Connection Employee Resource Group, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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