Stoughton, Wisconsin

Company Name: Roundy's
Position Type: Employee
FLSA Status: Non-Exempt

Position Summary:

Provide excellent customer service while completing checkout transactions in a quick and efficient manner. Follow front end checkout procedures for all transactions. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:
  • Ensure a positive customer experience and loyalty by greeting and thanking all customers and providing prompt and courteous service.
  • Direct customer concerns to the service operations manager as appropriate.
  • Effectively communicate with customers and respond to questions and requests in a timely manner.
  • Scan products and process customers' orders accurately, efficiently and promptly, ensuring a minimal wait time for each customer.
  • Operate equipment and wear proper personal protective equipment (e.g., scanner, register, check verification, scale, check approval machine, coupon machine, intercom, telephone, adding machine, calculator and chemical resistant gloves) according to company guidelines.
  • Check acceptable identification for all liquor and tobacco transactions.
  • Ask for coupons, Advantage Card and if there are items under the cart before beginning to process a customer's order; scan each item so it is properly identified by the register system.
  • Maintain a neat and organized till; ensure all forms of tender and coupons are handled properly; count and enter cash and food stamps into register system.
  • Verify information on checks and, if acceptable, enter and properly utilize check verification system; properly tender checks into the register system.
  • Verify coupons are valid and properly entered/credited to the correct department.
  • Obtain prices for items not identified by the register system and complete scan error forms for discrepancies.
  • Maintain working knowledge of the most frequent PLU codes and new items.
  • Handle product carefully to reduce shrink/waste.
  • Follow Front End security procedures; apply security tape for proof of purchase and notify appropriate leadership in cases of theft or shoplifting.
  • Utilize proper etiquette for intercom calls.
  • Comply with all local, state and federal laws/guidelines.
  • Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
  • Assist with maintenance/cleaning by picking up floor, clearing carts, cleaning/stocking registers, filling bag stations, performing shop backs, pulling cardboard from shelves/displays and disposing of it properly.
  • Physical demands include, but are not limited to, frequently reaching, standing, turning, walking, stooping/bending, squatting, lifting and carrying objects 10 to 55 lbs. and pushing/pulling objects up to 200 lbs.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
  • Effective interpersonal communication and customer service skills
  • Ability to work in a fast paced environment
  • Friendly, approachable and outgoing demeanor/team player
  • Sound judgement/decision making skills
  • Ability to read/interpret documents (e.g., training manuals)
  • Basic math skills (counting, addition, and subtraction)
  • Willingness to take initiative
Desired Previous Education:
  • High school diploma or equivalent
Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): Day; Evening
Regions: Midwest

States: Wisconsin

Jobs at Pick n Save: At Pick 'n Save, our values are rooted in the Midwest -we work hard and we believe in the team members that make what we do possible each day. It's these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years. Here, you'll find opportunities to advance your career, fulfill a leadership role and be a member of a team that is dedicated to supporting our stores and creating a shopping experience that customers love.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: WI || Stoughton || 1750 Hwy. 51 West || 53589 || Roundy's || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None

Stoughton, Wisconsin

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.


At the Kroger Family of Companies, we’re all about people. We provide satisfying, sustainable careers—with boundless opportunities—to nearly 450,000 associates across the nation.


We strive to provide the ingredients you need to create your own recipe for success at work and in life. We help to feed your future by focusing on providing the value and support you need to grow.


We believe in an associate-first culture, built on collaborative, diverse communities that thrive together. We genuinely care about each other, giving back and helping out. We also know that none of us can succeed on our own. Stress happens. Life happens. That’s why we provide the tools and support you need to live our values and find your way.


No matter where you start your journey, fresh opportunities abound with the Kroger Family of Companies. The scope and size of our organization means we cater to nearly any career aspiration or skill set.


Beyond comprehensive benefits and competitive wages, we provide meaningful opportunities for associates to expand their horizons and grow their careers. From internal and external training and education programs to on-the-job training and personalized development opportunities, we help our associates reach their full potential.

Similar jobs