Indianapolis, Indiana

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary

The Senior Manager, Organization Change Management (OCM) will partner with program leadership to strategize, manage, and support change efforts to ensure there is integration and alignment of the OCM strategy and plans to other large-scale enterprise-wide business transformation initiatives. This position will assist in the development, maintenance, and continuous improvement of the change management strategy and may need to work with other internal OCM, Communications, and Learning team leads as well as external OCM vendors in the assessment of change impact and the design, development and delivery of communications, training, engagement, and other change activities to shift mindsets, ways of working, and increase user adoption. Active management of project resources, scope, schedule, quality, budget and deliverables will be required.

II. Duties and Responsibilities include the following:

+ Provide overall OCM team leadership across all workstreams working with internal resources and vendor relationships.

+ Assist in the assessment of the change impact across the organization in alignment of the change management strategy to create awareness and integration of the project as it relates to other critical enterprise change initiatives (e.g., acquisitions, HR transformation).

+ Actively manage OCM project resources, as assigned, and executing OCM plans to ensure engagement deliverables and change initiatives are complete, effective, in scope, on schedule, high quality and within budget. These activities include but are not limited to:

+ Engagement strategy and plans

+ Communication strategy and plans

+ Process alignment and role/work transition

+ Learning interventions

+ Performance support tactics

+ Leverage domain subject matter expertise in addition to deep WM organization and business (operations) knowledge and experience to engage key stakeholders and to assist in the assessment and identification of mitigation strategies to minimize the impact of change across the organization.

+ Works with Corporate Communications team and management to execute internal communication tactics designed to contribute to stakeholder engagement and related behaviors to support adoption of project objectives.

+ Partners with Learning organization to plan, develop, and execute employee learning programsto advance stakeholder skills and capabilities aligned to project objectives.

+ Work strategically with the WM leadership and external vendor(s) to meet the organization’s vision and objectives while addressing elevated issues and risks.

+ Utilize technical acumen to develop data driven scorecards, dashboards and analysis in support of the OCM strategy and intended project outcomes.

**III. Supervisory Responsibilities**

+ This position will be directly responsible for managing team members, as assigned, on the execution of OCM deliverables.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

**Education** : Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.

**Experience** : Ten (10) or more years of progressive experience delivering expertise in large scale change and technology or complex transformational initiatives with 4+ years leading a team.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

Preferred: PROSCI and/or ACMP certification

C. Other Knowledge, Skills or Abilities Required

+ People-first mindset

+ Project management knowledge

+ Stakeholder management

+ Collaborative & influential leader

+ Change management expertise

+ Inquisitive listener

+ Clear concise communication

+ Development and delivery of training

+ Innovative and future focused

+ Knowledge of WM environment

+ Ability to lead through influence and persuasion

+ Problem solving and analytical skills, specifically the ability to identify or uncover potential risks and issues.

+ Ability to identify, troubleshoot and resolve issues and problems effectively.

+ Ability to work both independently and in a team-based setting.

+ Ability to prioritize and multi-task to effectively meet set deadlines.

+ Present, communicate, and articulate to customers, technical and non-technical personnel, outside vendors, and management.

**V. Work Environment**

Listed below are key points regarding environmental demands and work environment of the job. _Reasonable accommodations may be made_ to enable individuals with disabilities to perform the essential functions of the job.

+ Normal setting for this job is an office setting and could be adjacent to HR Operational services which may include a call center

+ **Physical Location of Team Members** - Full-time team members should be physically present in Houston, Texas Tuesday through Thursday unless project schedule dictates otherwise. Infrequent travel is required outside of Houston.


At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."


Equal Opportunity Employer: Minority/Female/Disability/Veteran

Indianapolis, Indiana

Be as proud of your WM career as you are of your military service

The call of reveille is a sound that signals the beginning of a new day. It serves as a reminder of purpose and mission. While the bugle may not wake you when you return to your civilian life, at Waste Management, you will find that sense of purpose and mission that is so familiar.

You will likely work with a fellow veteran at WM because one in twelve of our employees is former military. In fact, we hire a veteran every day of the year.

Our non-veteran employees have shown endless support for military heroes. Many in the WM community have spouses, brothers, sisters, sons, daughters, parents and grandparents who have served, just like you.

We have over 1,000 facilities and most operate like a platoon. Each facility requires people with strong skills and leadership experience. This small unit mentality promotes creative and enterprising thinking – something familiar to you.

Our mission of environmental service may be different from the military. However, Waste Management and the Military share many common traits; the most important being the drive to be the best.

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