About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

Department Overview
Enterprise Incident Management establishes company-wide support and communications for all critical incidents at Wells Fargo. The objectives of Enterprise Incident Management are to improve Wells Fargo's ability to respond to an incident by provi​ding an enterprise focus to ensure that team members respond safely during emergency at work and for the enterprise to prudently respond to crises of any origin and scope.

About this role:
The official job title is Lead Business Execution Consultant. The position will report locally to the Head of BCP, Incident Management and Resiliency and will be responsible for supporting Incident Manager in Enterprise Incident Management. The team would be functionally aligned to the Enterprise Resiliency Team.

In this role, you will:

  • Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives

  • Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate

  • Review strategic approaches and effectiveness of support function and business performance

  • Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations

  • Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans

  • Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives

  • Influence, guide and lead less experienced Strategy and Execution staff within the group

Required Qualifications:

  • Experience in Management Consulting, Strategy Consulting, Business Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Description Overview

Enterprise Incident Management establishes company-wide support and communications for all critical incidents at Wells Fargo. The objectives of Enterprise Incident Management are to improve Wells Fargo's ability to respond, recover, resume, restore and return to normalcy effectively and efficiently to an incident by providing an enterprise focus to ensure that team members respond safely during emergency at work and for the enterprise to prudently respond to crises of any origin and scope.

Summary of role requirements

The Vice President - Incident Management, internally known as Lead Business Execution Consultant, is responsible for leading, driving, coordinating, and facilitating the Incident Management program for the site / country (PHL), resiliency planning and strategy execution through close engagement with the local and Global leaders/ business group / enterprise functions.


Business Resiliency & Incident Management

  • Implement a robust and best in class BCP, Resiliency and a holistic Incident management process for Business groups and functions in alignment with the Enterprise Policies and framework and industry best practices
  • Develop comprehensive documentation of the processes and ensure all internal system of records are updated and current
  • Design and conduct periodic comprehensive testing of BCP scenarios for various groups
  • Periodically review the Business Continuity & Incident Management Plan and keep them updated by working with Business groups and enterprise functions
  • Collaborate with businesses for minimizing any audit /regulatory findings / timely resolution /remediation of findings/gaps
  • Plan and execute periodic testing of all internal parameters and KPIs
  • Develop close engagement between the business groups and Enabling functions (Eg. Corporate Properties, Technology, Security, Transport, Communications, HR etc.) to strengthen and enhance business continuity /resiliency capability and frame work for managing situations of Crisis /incident with least adverse impact
  • Work with various support groups including Corporate Properties, Technology, Security, Transport, Communications, HR, Site leadership and Enterprise Incident Management to have clearly defined procedures for Emergency Evacuation during crisis that are periodically tested
  • Should have a good understanding of the regional risks arising from geographical footprint and climatic situations (Volcanos, Typhoons, flooding etc) & political situations
  • Drive all required BCM / Incident Management initiatives for the location/region
  • Engage with Regional and Global leaders to maximize support and relationships leading to effective outcome
  • Highlight Risks proactively to various internal groups from a control, and follow the 3 line of defense as defined by the WFIP Governance framework
  • Support the Risk Management Framework of Wells Fargo and work with the Control Executives within the Lines of Business as well as Internal Risk Management team to continuously help identify and manage BCP /Resiliency Risk
  • Lead/Participate integrated tabletop exercises and largescale walkthroughs as required and support testing, development of action plans to address identified deficiencies/issues
  • Good connect with Industry bodies like Local regulatory authorities PEZA, remote working and enable organization ful fill the requirements for Work from Home / Work from Office Norms

COO Support

  • Should be able to support the organizational strategic initiatives of new site planning, seating, infra capacity planning, seat mapping, seating model, site expansion to a second site, seat utilization etc. representing the COO organization at the region

Market Skills and Certifications:

  • Regular College graduate. Bachelor's degree, any field.
  • 15 years of experience in organizations matching / exceeding the scale / complexity of WF; including sectors like banking, IT, BPO etc. of which 10 years must have been in Resiliency & BCM domain at a senior level
  • SME in the areas of resilience, Incident & emergency management and able to work comfortably in a globally dispersed team
  • Past experience of having designed and executed the Business Continuity Program for large organizations on an end-to-end basis
  • Should have any of the industry certifications from likes of BCI, DRI (ISO,CBCP/CBCI/MBCP/MBCI)
  • Must be willing to travel (10-20%)
  • Leadership attributes in line with the seniority of the role - strategic outlook, stakeholder management, high pace execution and delivery, team player etc.
  • Amenable to work on a mid-afternoon shift – In alignment with local business timelines
  • Amenable to work in McKinley Hill, Taguig City

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re committed to hiring and retaining military veterans, veterans with disabilities, National Guard, Reservists, and Military Spouses.

As a Wells Fargo employee, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Connection Employee Resource Group, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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