San Jose, California


Job Summary

Under the general supervision of the Senior Director of Well-being and Associate Director of Counseling and Psychological Services, the Clinical Case Manager will provide effective referrals, follow-up, continuity of care within the Student Wellness Center, between Counseling and Psychological Services, the Student Wellness Center, and other departments on campus. This individual will develop and maintain a current database of available service providers and assist referred students in making use of community resources.


Key Responsibilities

  • Coordinate and monitor referrals to support services, including referral and liaison services with housing agencies, social services, mental and physical health services, financial support agencies, food services, legal services, etc. for students in need
  • Develop and implement systems for follow-up with students to ensure continuity of care
  • Assist the clinical staff in arranging dispositions for students following assessment, crisis, initial consultations, and as clients are completing treatment at Counseling and Psychological Services
  • Work closely with psychiatrist(s) and physicians in ensuring continuity of care and arranging dispositions and referrals for high-risk students
  • Assist in psychiatric hospitalization of students and aftercare planning following hospitalization
  • Offer limited consultation to students, faculty, staff, parents, other healthcare providers, for purposes of referring students to community and private resources (food banks, shelters, etc.) as appropriate
  • Serve as a liaison to community and private mental health providers, social services, and hospitals
  • Develop and maintain a departmental database and website of referral resources and community services
  • Serve as a liaison and advocate for enrolled students, their families, and peers. Perform general student advocacy/case management duties including, but not limited to: managing student emergencies, performing faculty/staff/administrative consults, responding to parent and community inquiries
  • Act and advocate for the referred student as he/she navigates the academic, student life, and health care landscape by working with relevant on-campus and off-campus providers to ensure that student’s needs and accommodations are understood
  • Represent the Student Wellness Center at university functions that require trainings, presentations, or orientation


Knowledge, Skills & Abilities

  • Experience with crisis counseling and mental health interventions
  • Ability to plan, coordinate, and initiate critical actions necessary to implement administrative or group decisions and/or recommendations
  • Ability to carry out a variety of professionally complex assignments without detailed instructions
  • Strong oral and written communication skills. Must possess excellent customer service and public relations skills
  • Thorough knowledge of, or ability to learn CSU policies and ability to apply that knowledge to individual situations
  • Ability to interpret and explain policies to various staff members
  • Ability to analyze and define complex organizational, policy or procedural problems
  • General knowledge of University, procedures and practices related to student services and programs
  • Ability to compose and appropriately format correspondence and reports, knowledge of English grammar, business writing, punctuation, and spelling
  • Ability to carry out very complex assignments without detailed instructions
  • Ability to advise students individually or in groups on varied and complex matters
  • Demonstrated ability to effectively present information and respond to questions from various groups including managers, faculty, staff, students, media, and community members


Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
  • Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling


Preferred Qualifications

  • Master’s Degree in social work and eligible to sit for licensure; OR Master’s Degree in psychology or counselor education
  • Experience with diverse student populations on college campuses
  • Experience working with college students, specifically student athletes and survivors of sexual assault
  • Strong working knowledge of local community resources
  • Strong knowledge of private health insurance benefits as well as Medical
  • Strong knowledge of case management services within a medical facility
  • Multilingual/multicultural
  • Proficient in database management and computer record-keeping systems



Classification: Student Services Professional IV
Anticipated Hiring Range: $5,450/month - $6,100/month
CSU Salary Range: $5,351/month - $7,633/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.


Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: November 8, 2022 through November 22, 2022. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.


Contact Information

University Personnel


CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at and questions may be sent to


Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.


Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at


Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


San Jose, California

San Jose State is conveniently located on 154 acres in downtown San José, midway between San Francisco and the Monterey/Carmel area at the sunny southern end of San Francisco Bay, and is easily accessible from area freeways.

From its beginnings as a normal school that trained teachers for the developing frontier, SJSU has matured into a metropolitan university offering more than 134 bachelor's and master's degrees with 110 concentrations.

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