Pleasanton, California

Eaton’s Engineering Service & Systems (EESS) Division is seeking a Lead Field Service Representative (FSR)  to join our team. This position is based at our Pleasanton, CA location, and will service 2/3 of the state of CA. Relocation assistance will be provided.

As a Lead Field Service Representative, you will :

    • Serve as a crew lead/ foreman in the field on the job site
    • Perform maintenance, troubleshooting, repair, install, wreck out, acceptance testing for Eaton switchgear and components
    • Prepare for job execution and assign crew tasks 
    • Oversee crew safety and crew work quality
    • Teach and train junior crew correct and safe work methods
    • Engage customer
    • Input potential sales leads
    • Utilize Windows applications and various commercial and proprietary software tools suited to the EESS work scope


    • Demonstrate professional safety leadership in the unique situations encountered at diverse work sites, both office and field.
    • Achieve Eaton Field Certified (EFC) level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge examinations. 
    • Efficiently use provided technology (laptops, smart phones, tablets, test rigs, etc) and master all common service tools and software (testing, operation, administrative, and financial).
    • Provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities.
    • Continuously improve personal, technical, and professional business skills to enhance ability to troubleshoot and repair various products, and instruct others.
    • Demonstrate ability to service newly designed and experimental Eaton equipment, which has not been seen before, and instill confidence in the customer.
    • Provide customers basic product operating information via phone or on-site consultation, and be available for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
    • Develop and maintain strong working relationships with authorized service shops, other Eaton organizations, and product business units.
    • Demonstrate ability to handle irate or difficult customers and gain alignment and satisfaction. 
    • Become trusted technical resource to customers, to identify and present additional sales opportunities to customers.


    • Candidate requires minimal supervision to plan and execute typical EESS field work (crewed or solo) with safety and quality. 
    • Candidate demonstrates strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
    • Demonstrated ability to develop and maintain customer relationships and resolve complaints.
    • Strength in coaching/mentoring of field personnel.
    • Knowledge and understanding of the Electrical and EESS industry, products and solutions.   
    • Candidate needs to have a working knowledge of the overall sales function and able to assist in the generation of proposals
    • Submit to periodic customer required background and drug screenings
    • Must possess and maintain a valid and unrestricted driver’s license
    • Legally authorized to work in the United States without company sponsorship
    • Must be able to obtain and maintain a valid TWIC authorization
    • Must be able to complete and maintain internal safety certifications


    • Associates degree OR military experience OR Field Service experience required
    • Minimum 5 years’ experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems 
    • Relocation assistance will be provided for candidates living outside 50 miles of Pleasanton, CA. Active Duty Military Service member candidates are exempt from the geographical area limitation.
    • Candidates must be legally authorized to work in the United States without out company sponsorship, now or in the future.        

Preferred qualifications:

    • 5 years experience overseeing electrical field crews (construction or maintenance) is highly desirable.
    • Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.
    • Experience with protective relays, variable frequency drives, or power meters is highly desirable.
    • CA Electrician Certification highly desirable.
    • Electrical or General Contractor’s License


Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices.   The annual salary range for this role is $104,640 - $143,880 a year. 

 At Eaton, we know that good benefit plans are important to employees and their families.  In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits.  Click here for more detail: Eaton Benefits at a Glance.

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Engineering

Region: North America – US/Puerto Rico
Organization: ESSG EESSD Electrical Engrg Svcs Systems Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time

Pleasanton, California

At Eaton, we value many of the skills and competencies that you gained in your military career.

  • Leadership
  • Discipline
  • Creativity
  • Integrity
  • Teamwork

These are our values too!

As we aspire to be a model of inclusion and diversity in our industry, we embrace the different ideas, perspectives and backgrounds that make each of us unique. We create an environment that fosters learning and teaching, allowing employees to reach their full potential—and where you can help us reach ours.

From the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.



Similar jobs