Danvers, Massachusetts

Position Purpose:
The Measurement Specialist, Flooring is responsible for traveling to customers homes to perform in-home flooring measurements. The Measurement Specialist is directly responsible for providing a positive customer experience, accurate measurements, entering and transmitting measurements by a tablet and various related department goals. The Measurement Specialist's role works independently in the field and provides quality professional customer service that consistently meets or exceeds Company standards of excellence customer service. This position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers to complete in-home flooring measurements and coordinating with the Home Depot Measurement Services Center. 

Key Responsibilities:
  • 90% Customer Service - Providing customer service by assessing customer needs, communicating with customers and conducting in-home flooring measurements.
  • 10% Drawing Review - Review and edit of floor drawings in the measurement tablet
Direct Manager/Direct Reports:
  • This Position typically reports to Assistant Market Manager
  • This Position has 0 Direct Reports
Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.
Physical Requirements:
  • Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
  • Located in a comfortable indoor area.
  • Conditions could produce mild discomfort on occasion.
Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Work Experience: No specific experience is required. 

Preferred Experience: 
  • Previous customer service, retail, or home improvement experience is a plus but NOT required 
Physical Requirements:
  • Most of the time is spent in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Competencies:
  • Action Oriented
  • Collaborates
  • Communicates Effectively
  • Customer Focus
  • Drives Results

Danvers, Massachusetts

​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

 

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