Lansing, Michigan

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility to work from home up to 3 days per week.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Account Representative to assist policyholders through the following acts: service property and casualty policies, evaluate policy coverages for cross-selling opportunities, process requests from policyholders within applicable systems, and answer policyholder questions regarding existing business.
  • Communicate and work with agents, policyholders, and associates at all levels.
  • Initiate, review, and answer inquiries from agents and policyholders.
  • Accurately answer questions from policyholders ranging from basic to complex questions, in coordination with other departments and divisions as necessary.
  • Collect pertinent information from policyholders to determine eligibility for coverage.
  • Use currently known and newly obtained information about policyholders, in accordance with Company underwriting guidelines and rules, to recommend and cross sell coverages and policies to policyholders.
  • Perform frontline underwriting on policies with various levels of difficulty in accordance with Company underwriting guidelines and rules, on assigned new business applications, renewals, and endorsements.
  • Bind coverage for policyholders in accordance with applicable eligibility rules and guidelines.
  • Collect pertinent information from policyholders to timely and accurately open claims.
  • Make computer inquiries and entries relating to policyholder accounts.
  • On assigned policies, communicate and explain non-renewal and cancelation decisions to policyholders and associated agency.
  • Study, obtain, and maintain non-resident licenses required by the Company or statue within the timeline established by the Company.
  • Work with confidential and/or sensitive information, data, and matters in accordance with Company standards.
  • Review department policy and procedural changes and assist with implementing the changes.

Desired Skills & Experience

Associate's degree or several years of related experience and/or training is required. This requirement may be waived or changed, at Company discretion, by prior education and/or experience. A minimum of three years of experience as a licensed Property and Casualty Customer Service Representative or a minimum of one year of experience as an Associate Service Center Customer Service Representative is required. An active Property and Casualty license in good standing and ability to obtain the necessary non-resident licenses needed to complete assigned work is required. These requirements may be waived or changed, at company discretion, by prior education and/or experience.


Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent package. Along with a matched 401(k), fully-funded pension plan (once vested), Auto-Owners offers medical, prescription, dental and vision insurance; associate, spouse and child life insurance; supplemental sick pay; long term disability; health care flexible spending accounts and dependent care flexible spending accounts. Additional benefits include: generous paid time off including holidays, vacation days, personal time, sick leave and parental leave; adoption assistance; discounts on personal insurance; education matching gift program, a student loan assistance program and a gym membership and fitness class reimbursement program. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

Lansing, Michigan

We are a team of hard working associates and local, independent agents who are proud to be among the nation's largest insurers of Life, Home, Car, and Business; and consistently ranked as a Fortune 500 company since 2002. Our guiding core values lead us to success and have helped us achieve many industry service awards, and our recent certification as a Great Place To Work®. Careers: As an Auto-Owners associate, you have the opportunity to thrive in our certified Great Place To Work® environment, while benefiting from a workplace that is stable, profitable, and invests in you. Some perks you enjoy as an Auto-Owners associate are: • Less than a 40 hour work week • Educational opportunities • Working in a certified Great Place To Work® environment • Newly renovated, on-site dining (Lansing location) • Growth opportunities To view employment opportunities with Auto-Owners Insurance, please go to:

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