Patient Services Coordinator - Military Veterans

at Kroger

Harvey, Louisiana

Company Name: Kroger Specialty Pharmacy
Position Type: Employee
FLSA Status: Non-Exempt

Position Summary

Support the Pharmacy operations by providing a series of routine services required by manufacturers and regulators related to patients' privacy and consent to treatment, working within the limits of prescribed routines. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions
  • Respond to incoming calls from current patients and prescribers' offices, as primary representative to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships that yield loyalty
  • Facilitate communication between internal team, patients and prescribers' offices to support patients' therapy compliance through transmittal of status updates, template letters, etc.
  • Document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records and also in compliance with regulatory requirements and organization's procedures
  • Teleconference with patient or patient's provider and conduct the initial adherence call and schedule the delivery of prescription
  • Explain the benefits of utilizing Kroger Specialty Pharmacy, and coordinate follow up consultation by Pharmacist or Clinical Nurse as necessary
  • Obtain verbal consent from patients or caregivers
  • Facilitate patient enrollment with manufacturer Hubs when required
  • Complete a series of assessments mandated by manufacturer contracts
  • Advise patients and caregivers of financial obligations and copayments and process and safeguard credit card transactions
  • Follow appropriate protocol for non-compliant patients, and when discharging patients from service
  • Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
  • Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
  • Perform other related duties as assigned
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation


    • Minimum Position Qualifications
  • High School Diploma or GED
  • Any additional specialized training in general office routines and computer and software operation
  • 1 year of telephone high touch, high quality customer service experience involving computer skills preferably in healthcare customer service
  • Ability to demonstrate excellent oral and written communication skills by showing the ability to speak clearly, effectively, and quickly
  • Ability to connect with patient/client in a positive and meaningful way to ensure their comfort with the services we are providing
  • Ability to focus on the customer and adapt conversations and interpersonal skills to fit the communication style of the caller
  • Ability to communicate clearly, be understood, and have the caller feel you are an advocate for them, willing to go above and beyond for them
  • Ability to follow protocols and repetitive procedures to ensure compliance by organization


    • Desired Previous Experience/Education
  • Pharmacy Technician Certification


    • Education Level: High School Diploma/GED Desired
    Required Travel: None
    Required Certifications/Licenses: None
    Position Type: Full-Time
    Regions: Any

    States: Louisiana
    Keywords: call center, healthcare

    Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

    Posting Notes: LA || Harvey || 2731 Manhatten Blvd #B17 || 70058 || Kroger Specialty Pharmacy || None || Call Center; Specialty Infusion; Specialty Pharmacy || Employee || Non-Exempt || Full-Time || None

    Harvey, Louisiana

    Organization logo
    Kroger

    From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.

     

    At the Kroger Family of Companies, we’re all about people. We provide satisfying, sustainable careers—with boundless opportunities—to nearly 450,000 associates across the nation.

     

    We strive to provide the ingredients you need to create your own recipe for success at work and in life. We help to feed your future by focusing on providing the value and support you need to grow.

     

    We believe in an associate-first culture, built on collaborative, diverse communities that thrive together. We genuinely care about each other, giving back and helping out. We also know that none of us can succeed on our own. Stress happens. Life happens. That’s why we provide the tools and support you need to live our values and find your way.

     

    No matter where you start your journey, fresh opportunities abound with the Kroger Family of Companies. The scope and size of our organization means we cater to nearly any career aspiration or skill set.

     

    Beyond comprehensive benefits and competitive wages, we provide meaningful opportunities for associates to expand their horizons and grow their careers. From internal and external training and education programs to on-the-job training and personalized development opportunities, we help our associates reach their full potential.

    Similar jobs