Salt Lake City, Utah

Member Experience Manager at Ken Garff Scholarship Club

At Invited Clubs, work feels like play, as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the absolute best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people, where you belong. 

Job Summary:

The Member Experience Manager is responsible for curating and enhancing 'ClubLife' and increasing Club Member Growth by ensuring the execution of programming and communications for the Club. The Member Experience Manager will report directly to the Member Experience Director. 

  • Programming - Develop and ensure execution of relevant and engaging Member events and experiences specific to Club We Are and ClubLife expectations
  • Communications - Implement a thorough and consistent strategy to communicate ClubLife through all channels best amplifying the Member story

Day to Day:

  • Communicate to Employees and Members consistently and concisely via all channels
  • Execute all Member Events and Programs with member and committee feedback
  • Create and execute relevant programs with purpose with consideration of your Club Members, product, and position
    • PURPOSE: Set the vision and expectation
      • Connecting and Engaging our Members
      • Member Value
      • Drive Revenue
      • Invite and Partner with Community Audiences or aligned Brand
    • EVENT TYPES:
      • Signature Events | Holidays | Charity Classic
      • Ongoing |Meet-Up
      • Meet-up
    • PLANNING:
      • Committee Management
      • Quarterly game plan/Monthly Calendars
      • Ongoing content calendar
    • EXECUTION(Engagement Coordinator + Operations)
      • BEO P&L
      • Promotion Marketing
      • Decor
      • Booking Talent
      • Story Telling Capture at Event
  • Create storytelling and content-focused communications
    • Uphold Brand Standards as provided per segment
    • Content Plan: Make Members and Experience the Hero of the Communications Story
      • Membership Recognition (Social Media + in GM Message)
        • Testimonials
        • Success Stories
        • Profiles/Interviews
      • Events/Programming (Email 1x Week + ONE CLICK REGISTRATION + On APP + Social)
        • Story Telling from Past Events with Pictures Video
        • Promote future events with Purpose and Experience (not just logistics)
        • Priority Promotion based on Registration Needs
      • Sales Promotions (In Club Social Media)
        • Private Events
        • Member Referral
      • Operational/Admin
        • GM Message - Positive consistent communications (Have you seen, direct back to Member stories on social)
        • Club closures
        • Updates
        • Weather
        • Crisis Management

About you:

  • Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation
  • Experience of 2-4 Years in Hospitality, Customer Relations, or Marketing Communications
  • Prefer experience in one or more of the following: sales, relationship management, food beverage operations, customer service, membership associations, and/or fundraising
  • Prior experience in leading a team or project to a successful outcome is preferred
  • Advanced knowledge working with Microsoft Office Suite

 

About us:

Located in the Ken Garff Red Zone at Rice-Eccles Stadium, our private club and premier venue is the ideal place for the University of Utah and the Salt Lake City communities to come together to connect, celebrate, work, and cheer on the Utes. This elite U of U football club offers premium international dining, memorable events, and meeting spaces, with an engaging calendar of programming and events all year long. The exclusive private Salt Lake social club provides a wide array of amenities, benefits, and perks to the members, fans, faculty, alumni, employees, and clients at the Club.

We are Invited, a dynamic lifestyle company that brings people together through extraordinary experiences, impeccable service, and opportunities to build meaningful relationships. As the largest owner and operator of private clubs, we take pride in creating vibrant communities where everyone is welcome and every day is a celebration at more than 200 golf and country clubs, city clubs, and stadium clubs in 30 states, the District of Columbia, and two foreign countries. We offer competitive compensation and comprehensive benefits to our team members including medical, dental, and vision, paid time off, individual investment options (401k), fun family culture, and professional and career development/advancement within the company portfolio. We are a Members’ haven and a home away from home for our Employees to follow their passion for Golf, Tennis, Fitness, Food & Beverage, Private Events, Sales, and more. 

Have more questions? Check out our Invited Jobs website to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

 

Invited is an Equal Employment Opportunity Employer & participates in E-Verify

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the Club

 

#IND #ZR

Salt Lake City, Utah

Since its founding in 1957, Dallas-based ClubCorp has operated with the central purpose of Building Relationships and Enriching Lives®. ClubCorp is a leading owner-operator of private golf and country clubs and private business clubs in North America. ClubCorp owns or operates a portfolio of over 200 golf and country clubs, business clubs, sports clubs, and alumni clubs in 28 states, the District of Columbia and two foreign countries that serve over 430,000 members, with approximately 20,000 peak-season employees. ClubCorp properties include: Firestone Country Club (Akron, Ohio); Mission Hills Country Club (Rancho Mirage, California); The Woodlands Country Club (The Woodlands, Texas); Capital Club Beijing; and The Metropolitan (Chicago, Illinois). 

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