Atlanta, Georgia

Position Purpose:

The Sr. Manager of Operations Initiatives will be responsible for actively driving key strategic initiatives to successfully implement change and deliver value to the organization. The Sr. Manager will own all aspects of program management including design, management of cross-functional linkages, program tracking and reporting, issue and risk management, cross-functional communication and timelines & logistics. The Sr. Manager will also be responsible for owning and leading data analytics activities to support and inform decision making on key strategic projects.


Key Responsibilities:
  • 25% Provides direction and strategic planning for associated teams and analysts. Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Is a participative member of organizational leadership, focused on the associates and overall goals of the business.
  • 10% Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.
  • 25% Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.
  • 20% Motivates and influences leadership for collective decision making. Creates a sense of belonging for associated team and leads effectively.
  • 10% Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies and vendors. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for The Home Depot.
  • 10% Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within Customer Care.

Direct Manager/Direct Reports:
  • Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Demonstrated ability to collaborate and work effectively with cross-functional teams

  • Ability to draw accurate conclusions from financial documentation

  • Demonstrated project management skills

  • Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences

  • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

  • Excellent written and verbal communication skills

  • Demonstrated ability to frame and conduct analyses to inform decision making

  •  Ability to concisesly synthesize key actions and summaries of critical activities for success

Atlanta, Georgia

​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

 

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