O'Fallon, Illinois


Job Description:

Leidos has a career opening for a Voice Systems and Services Specialist at Scott AFB, IL .

Job Summary:

Our customer, Defense Information Systems Agency (DISA), acts as the provider of Defense Information System Network (DISN) services to the department of Defense (DoD) and other government organizations. The core telecommunications capabilities supported by GSM-O II enables the Warfighter to meet operational needs by providing world-wide telecommunications supporting natural disaster relief, peacetime humanitarian assistance, regional conflicts, and on-going strategic deterrence activities. This position is for the Unified Capabilities O&M Incident Management Desk within DISA’s 24x7 Network Operations Center (NOC) on Scott Air Force Base, Illinois supporting worldwide voice and video services. Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking on the phone with customers.

Job Responsibilities:

• Conduct network and telecommunications system incident investigation.

• Monitor DoD-wide voice/video support hardware and services (legacy and current offerings): Voice telephony switching on Unclassified and Classified networks, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.

• Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, VTC’s, network infrastructure and trunk circuits.

• Analyze network and telecommunications alarms and identify potential issues/solutions.

• Identify and recommend solutions for smooth continuing operation of the DISN network as capacity needs change.

Minimum Qualifications:

• Proficiency in one or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems

• Competency in one or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints.

• Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.

• General understanding of IP and transport network topologies.

• High School Diploma and 1-3 yrs of relevant technical experience.

• Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.

• Ability to participate in a 24/7 shift work environment, to include working nights and weekends.

• Must have an active, in-scope US Secret Government issued security clearance, with the eligibility to obtain a Top Secret/SCI clearance upon offer award.

• Due to the nature of the work and contract requirements, US Citizenship is required.

Desired Qualifications

• Knowledge surrounding one or more of the following: Routers, Switches, PRI’s, SBC, Video Gatekeeper, and cryptography operation/configuration

• Understanding of Session Initiated Protocol (SIP) messaging

• Technical Control Facility experience.

• Ticketing systems experience is a plus.

• Network+, CCNA, JNCIA, and similar/relevant certifications are also desirable.

• Customer service experience.

• Associates or Bachelor’s degree desirable.



Pay Range:Pay Range - -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

REQNUMBER: R-00095828

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

O'Fallon, Illinois

At Leidos, quality performance means two things:

  1. Satisfying our customers by delivering the products and services they need on time and in budget.
  2. Continuously improving our processes so that our work meets requirements and is done right the first time.

Our proprietary EngineeringEdge® solution gives us a consistent, company-wide approach to planning, designing, developing, and delivering solutions that achieve our customers’ goals. Comprehensive and customizable, EngineeringEdge is based on industry standards and best practices from:

  • CMMI®, the CMMI Institute.
  • Project Management, the Project Management Institute.
  • the International Organization for Standardization (ISO®).
  • the International Council on Systems Engineering/INCOSE Corporation.
  • Electronic Industries Alliance.
  • Our four decades experience on a wide range of programs.

Many Leidos organizations have been able to earn coveted CMMI maturity level 3 and higher, as well as ISO 9001 organizational designations.

In addition, we have our own high standards for ethics and performance. Investors : Employee Code of Conduct

What does this mean to our clients? High quality products and services, developed in an environment committed to continuously improving processes and uncompromising ethics.

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