Tampa, Florida

At a glance:
  • Are you a product management professional enthusiastic about defining the current and future product line of a technology leader?
  • Can you commit to a leadership position guiding teams of marketing strategists to develop innovative product solutions?
  • Do you desire competitive compensation with lucrative benefits and a focus on professional development?
Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.

Highlights:

As the Senior Enterprise Voice Product Manager, you drive value leadership in the marketplace by ensuring a positive client experience while delivering enticing pricing and packaging of Voice and Unified Communications (UC) products. You possess an in-depth understanding of the voice market and the ability to effectively evaluate market trends, the competitive landscape and other service provider offers. You excel at determining the effectiveness of the pricing strategy, value proposition and competitiveness of technology products by assisting with profit and loss. You recommend areas of improvement based on the analysis, evaluation and continuous monitoring of client and unit growth. You improve client satisfaction by serving as the subject matter expert and point of contact for all Voice product questions, documentation and issue resolution.

You drive Voice product success by contributing to the product roadmap while creating and communicating detailed product requirements, user scenarios and market analysis to various cross-functional teams. You differentiate Spectrum Enterprise in the market through the identification of new products, enhancements and potential new lines of business. You collaborate with Sales and Marketing to align tactics with the product strategy. You ensure that the product vision and client experience are maintained throughout the delivery cycle by working closely with development and delivery agents. Your success is measured by key operating metrics that include churn, Voice and UC attachment rates to key data products, subscriber growth and overall market penetration. You provide guidance to multiple teams within an office environment and travel as needed to complete company objectives. You report directly to the Senior Director of Product Management Voice Services for goals, guidance and assistance.

Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.
What you will do:
  • Encourage company-wide excellence and success by actively and consistently supporting all efforts to deliver a superior client experience and product portfolio that satisfies the client’s current and future needs.
  • Accurately identify client needs through in-depth research of market and competitor information.
  • Review product specifications and requirements to make informed recommendations on the nature and scope of product lines.
  • Ensure successful product launches by appraising new product ideas and marketing programs.
  • Improve brand and product awareness by evaluating the market, creating targeted marketing programs, developing promotions and recommending pricing.
  • Enhance the marketing strategies for product lines through collaboration with internal stakeholders.
  • Research and present short- and long-term product sales forecasts and analyses for senior leadership to leverage.
  • Satisfy future client needs by partnering with product teams to provide guidance on product enhancements and upgrades.
Required keys for success:
  • Five or more years of product development or product management experience.
  • Five or more years of experience with cable, telecommunications, software or online services.
  • Proficient in understanding complex, technical concepts and translating them into simplified product attributes.
  • Sound business acumen with the ability to analyze and interpret data to provide recommendations.
  • Adept at working in a fast-paced, competitive high-pressure environment.
  • Desire to understand and build technical knowledge of telecommunications products and services.
  • Extensive experience leading large, cross-functional teams to exceed business goals and results.
  • Ability to plan, prioritize and organize effectively and independently.
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and project management software.
  • Effective written and spoken English communication skills with all levels of an organization.
How you will stand out from the crowd:
  • Seven or more years of product development or product management experience in a specific supported product line of a B2B solution.
  • Experience presenting solutions to internal Sales teams and clients.
  • Ability to map voice products to specific client needs and resolve business issues.
  • Experience with Enterprise voice solutions, such as SIP, Unified Communications contact center and conferencing technologies.
Your education:
  • Bachelor’s degree in business, technology or a related field, or an equivalent combination of education, training and experience(required).
  • Master’s degree in a related field (preferred).
MPD310 324147-2 324147BR

Tampa, Florida

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.