Quezon City,

Req ID: 213686

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Customer Care Associate to join our team in Quezon city, National Capital Region (PH-00), Philippines (PH).

In these roles you willbe responsible for:

•Handle inbound provider calls for health insurance companies

•Answer calls and document according to Customer's written specifications as per the process and procedure document

•Ensuring accurate and timely completion of transactions to meet or exceed client SLAs

•Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims

•Analyzing medical insurance claims for quality resolution•Resolving complex situations following pre-established guidelines

•Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

•Organizing and completing tasks according to assigned priorities.

Requirements for this role include:

•Ability to work regularly scheduled shifts from Monday to Friday, 8PM to 5AM Eastern Standard Time.

•Undergraduate degree or equivalent that required•3+ years of formal studies using English language as a medium of communication.

•1+ year(s) of healthcare industry experience in a Provider/MemberServices is a plus

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment: Consulting, Technology

Quezon City,

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.


We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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