Tampa, Florida

Req ID: 213370

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a TEMP BPO Sr. Analyst to join our team in Tampa, Florida (US-FL), United States (US).

In this role you will be responsible for the following:

• Provides client satisfaction through the monitoring of targets, deadlines, and compliance with Service Level Agreements.
• Driving the team to meet highest level of performance by coaching and motivating them

• Ensures the claims team carry out their responsibility or daily claims focus and work allocation while keeping the team motivated and efficient
• Monitors the teams accurate and efficient processing of claims
• Contributes towards continuous the teams continuous improvement and innovation at process and procedural level

• Maintain and publish the performance dashboard to senior leadership

Requirements for this role are:

• 5+ Healthcare insurance industry experience- that required a knowledge of healthcare insurance policy concepts including In Network, Out of Network providers, Deductible, Coinsurance, Co-pay, Out of Pocket, Maximum inside limits and Exclusions, State Variations.
• 5+ years of Claims Adjudication experience that required you to review claims rules and workflows.
• 5+ years teams management and leadership experience.

• Ability to communicate (oral/written) effectively to exchange information with our client.
• Collaboration with all business areas

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Tampa
Job Segment: Consulting, Technology

Tampa, Florida

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.


We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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