Malvern, Pennsylvania

Job Summary

A Coordinator is a key contributor that participates and executes tasks and projects working to ensure that both the team and individual goals are completed accurately, on-time and professionally. Coordinators can be responsible for carrying out responsibilities at a single customer site or multiple customer sites in a region depending on their assignment. Typical coordinator
responsibilities may include inventory management, customer service, shipping, receiving, chemical tracking, storeroom tracking, and product delivery. The position requires a self-starting attitude and involves knowledge and application of Avantor and routine customer systems. Reporting and
customer interaction is face-to-face, over the phone and written.
• Coordinate all inventory types which may include the following:
o Common laboratory consumables
o Chemicals
o Sample management/freezer management
o Equipment Instrumentation support
o Shipping/Rec
o Gas Cylinder Coordination
o Procurement functions
• Focus on safety and adhere to safety as part of the scope of work, drive safety initiatives impacting Avantor safety standards
o Work-order follow up
o GEMBA walks
o Onsite training to maintain certifications and access
• Use of required Avantor and/or customer systems for job function such as Inventory Management or Chemical tracking systems, Advanced SAP, Oracle, or other ERP systems (DFS, 3rd Party Product, Returns, Freight claims, Quotes)
• Create, understand, and follow Standard Operating Procedures; make recommendations, anticipate needs, and understand what changes are required for SOP's and/or draft revisions; demonstrated ability to train others on SOW/SOP, understand customers service/expansion requests and relay to leadership for consideration
• Control/fulfill Inventory, communication with customer, scope of work adherence with proper documentation outlining change

• Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into customer computer systems, and equipment inspections
• Responsible for all customer service-related functions including but not limited to: order entry, reporting, maintaining metrics, etc.
• Some degree of specialized access/PPE/certifications may be required
• Maintain a safe, clean, and professional work environment that may include cubical, stockroom, and Point-of-Use locations at customer locations
• Perform other duties as assigned

JOB REQUIREMENTS
Education
• HS Diploma or GED Equivalent required

Experience
• 1-2 years in a customer facing environment - material handling/inventory/customer service
• GMP experience is a plus
• DOT/IATA training/experience is a plus

Knowledge Skills and Abilities
• Act as a single point of contact with internal and external customers who will require the highest level of customer support; collaborate cross functionally, drive customer communication (agenda driven/regular, scheduled, adhoc)
• Ability to establish and foster positive customer relationships while having a positive can-do attitude
• Advanced skills in working in Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint and Team
• Consistently exhibits a proactive mindset on a day-to-day basis, presents company information and KPIs to team and/or customer
• Self-motivated and able to work independently, as well as in a team environment
• Exhibits a proactive mindset daily, understand company information and data to communicate to the team and/or the customer
• Strong communication skills, written and verbal, driving communication both internally and externally
• Strong time management and organizational skills
• Ability to demonstrate safe practices for both Avantor regulations and Customer sites
• Problem solving, understanding use of continuous improvement tools to enhance productivity/performance
• Sense of urgency in completing work assignments
• Ability to work autonomously and provide coverage of multiple locations

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.

EEO Statement:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.

EEO is the Law

OFCCP EEO Su pplement

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Malvern, Pennsylvania

 

More than 13,500 strong, our associates reflect the communities where we live and work, the customers we serve, and possess a diverse range of viewpoints and experiences that help us achieve our mission of setting science in motion to create a better world.

These collective talents and perspectives drive the good we create in the world. That’s why we’re focused on building a diverse, equitable and inclusive culture, developing and retaining talent and empowering our associates to create lasting impact.

Avantor® is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. 

We set science in motion to create a better world.

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