Charlotte, North Carolina

Job Description:

This role provides support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring any impacts to those experiences regardless of where the root cause of the impact lies.

  • Serve as hands on Subject Matter Expert and supports issue resolution (Priority 1, 2 & 3) and change implementations.
  • Ensures systems and applications meet/exceed performance, fault tolerance and availability metrics.
  • Assesses and suggests process improvements, enhancements and performance improvements.
  • Ensures Shift coverage and availability for on call/off-hour
  • Supports changes and proactive monitoring.
  • Maintains documentation of issues and knowledge of production applications infrastructure.
  • Application Release and Deployment Support.
  • Facilitates Incident Management - creates incident tickets, work with other teams to troubleshoot and resolve incidents


Primary Skill Java

Secondary Skill Splunk

Required Skills
  • Knowledge of Java / J2EE and Middleware API technologies (SOAP/REST)
  • Understanding of Webservers (Examples: JBOSS, TOMCAT, IBM WebSphere)
  • Understanding of SQL/RDBMS principles using any DB (examples: Oracle/DB2)
  • Understanding networking and load balancing principles
  • Sound working knowledge of Ms-Office
  • Effective Communication - Clear, Concise & Ability to articulate
  • Problem/Solution to audiences of varying technical/business backgrounds
  • Should be able to lead conference calls with technical and business users
  • Problem/Solution to audiences of varying technical/business backgrounds
  • • Good documentation skills - Required to close tickets and/or send updates/reports to various stakeholders


Desired Skills
  • B.S / B.A. / MS / MA
  • Java frameworks - Spring, Hibernate, Ibatis, SpringBoot
  • UNIX Scripting
  • IBM MQ Messaging • Application Performance Monitoring tools (Splunk, AppDynamics, Dynatrace)


Job Band:
H5

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
0
--> Job Description:

This role provides support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring any impacts to those experiences regardless of where the root cause of the impact lies.

  • Serve as hands on Subject Matter Expert and supports issue resolution (Priority 1, 2 & 3) and change implementations.
  • Ensures systems and applications meet/exceed performance, fault tolerance and availability metrics.
  • Assesses and suggests process improvements, enhancements and performance improvements.
  • Ensures Shift coverage and availability for on call/off-hour
  • Supports changes and proactive monitoring.
  • Maintains documentation of issues and knowledge of production applications infrastructure.
  • Application Release and Deployment Support.
  • Facilitates Incident Management - creates incident tickets, work with other teams to troubleshoot and resolve incidents


Primary Skill Java

Secondary Skill Splunk

Required Skills
  • Knowledge of Java / J2EE and Middleware API technologies (SOAP/REST)
  • Understanding of Webservers (Examples: JBOSS, TOMCAT, IBM WebSphere)
  • Understanding of SQL/RDBMS principles using any DB (examples: Oracle/DB2)
  • Understanding networking and load balancing principles
  • Sound working knowledge of Ms-Office
  • Effective Communication - Clear, Concise & Ability to articulate
  • Problem/Solution to audiences of varying technical/business backgrounds
  • Should be able to lead conference calls with technical and business users
  • Problem/Solution to audiences of varying technical/business backgrounds
  • • Good documentation skills - Required to close tickets and/or send updates/reports to various stakeholders


Desired Skills
  • B.S / B.A. / MS / MA
  • Java frameworks - Spring, Hibernate, Ibatis, SpringBoot
  • UNIX Scripting
  • IBM MQ Messaging • Application Performance Monitoring tools (Splunk, AppDynamics, Dynatrace)


Job Band:
H5

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
0
Job Description:

This role provides support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring any impacts to those experiences regardless of where the root cause of the impact lies.

  • Serve as hands on Subject Matter Expert and supports issue resolution (Priority 1, 2 & 3) and change implementations.
  • Ensures systems and applications meet/exceed performance, fault tolerance and availability metrics.
  • Assesses and suggests process improvements, enhancements and performance improvements.
  • Ensures Shift coverage and availability for on call/off-hour
  • Supports changes and proactive monitoring.
  • Maintains documentation of issues and knowledge of production applications infrastructure.
  • Application Release and Deployment Support.
  • Facilitates Incident Management - creates incident tickets, work with other teams to troubleshoot and resolve incidents


Primary Skill Java

Secondary Skill Splunk

Required Skills
  • Knowledge of Java / J2EE and Middleware API technologies (SOAP/REST)
  • Understanding of Webservers (Examples: JBOSS, TOMCAT, IBM WebSphere)
  • Understanding of SQL/RDBMS principles using any DB (examples: Oracle/DB2)
  • Understanding networking and load balancing principles
  • Sound working knowledge of Ms-Office
  • Effective Communication - Clear, Concise & Ability to articulate
  • Problem/Solution to audiences of varying technical/business backgrounds
  • Should be able to lead conference calls with technical and business users
  • Problem/Solution to audiences of varying technical/business backgrounds
  • • Good documentation skills - Required to close tickets and/or send updates/reports to various stakeholders


Desired Skills
  • B.S / B.A. / MS / MA
  • Java frameworks - Spring, Hibernate, Ibatis, SpringBoot
  • UNIX Scripting
  • IBM MQ Messaging • Application Performance Monitoring tools (Splunk, AppDynamics, Dynatrace)


Shift:
1st shift (United States of America)

Hours Per Week:
40
Learn more about this role

Charlotte, North Carolina

You’ve led troops, now help lead your community 

As a leader in the military, you motivated troops to get the job done. We value your ability to influence change and encourage you to continue that influence here and in our communities. Our Military Affairs Team proudly supports veterans in our communities through education and volunteer events. Together, we can create better communities and a brighter future for us all. 

First you fought for the American dream, now you can guide its future

You joined the military to protect a nation and its people. Let the same passion for making a difference lead you to a new career. At Bank of America, we’re proud that more than 6,800 veterans work for us. They’ve discovered that their desire to help others didn’t end with their service. Here, you’ll help our customers and clients connect to better financial lives.

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