Dallas, Texas

Responsibilities for this Position

Customer Delivery Associate - Dallas, TX (200642)
Req Id 200642 - Posted Aug 25, 2022 - Dallas, TX, US

Customer Delivery Associate - Dallas, TXin GAC Dallas

Unique Skills:
  • New Aircraft Outfitting and Delivery experience preferred.
  • Flexibility to travel with very little notice provided.
  • Ability to autonomously manage high-pressure situations.

Education and Experience Requirements

Bachelor's Degree in a related field or equivalent combination of education and experience sufficient to perform the essential functions of the job. 6 years relevant aviation experience preferably in aircraft completions or program management.

Position Purpose:

Serve as outfitting and delivery team leader for new aircraft projects, working directly with customers to manage all matters related to Completions manufacturing and delivery of the new aircraft. Collaborates with Completion & Delivery Executive as customer advocate/representative working together as a team for all matters related to the outfitting definition process.

Job Description

Principle Duties and Responsibilities:

Essential Functions:
  • Support outfitting definition process for on-time Completion Package approvals.

  • Oversee the Production and Completion manufacturing to ensure the aircraft is built to specification and completed to Gulfstream quality standards.

  • Monitors the Completions outfitting of the aircraft to ensure all applicable ASCs, ADs, SBs and GAC Quality Alerts are complied with prior to delivery.

  • Monitors progress of aircraft build and completion process and reports status to customer through formal Weekly Status Reports (WSR).

  • Monitors fleet quality, reliability and availability issues to ensure they are identified and resolved throughout the build process and through CCMT process.

  • Attend and participate in Completions Operations status meetings.

  • Responsible for completion specification changes through the work change request (WCR) process.

  • Lead the customer in reviewing service provider subscription plans for the purpose of selecting and applying for Satcom, Datalink, FMS database update, technical publication revision and maintenance service plans. Provide timely and detailed reporting of service application status.

  • Manage and track customer requirements for customized Passenger Briefing Cards.

  • Schedule and manage customer participation in review, acceptance and delivery of new aircraft.

  • Establishes key delivery milestones and requirements for timely delivery and successful Entry-into-Service (EIS).

  • Participate in company Cold Soak test flights to ensure compliance with the Buyer-Approved Completion Package and the fit, finish and functionality are in accordance with regulatory requirements and the Gulfstream standard for quality.

  • Guide customer through delivery process to include but not limited to Exterior Paint inspection, Ground inspection and Customer Acceptance flight(s).

  • Collaborates with Contracts department to prepare and administer final delivery closing documents to include but not limited to signing of the Memorandum of Delivery, Title Transfer and Export (if required).

  • Coordinate and conduct customer delivery ceremony for owner (L1) and assigned team to create and commemorate an exceptional completion and delivery experience.

  • Provides the customer and Gulfstream senior management with formal, continuous communication for each assigned completion project.

  • Additional Functions:
  • Provides direction on resolving aircraft anomalies, damage or schedule impacts with customer and appropriate company management. .

  • Supports new aircraft sales and Completion & Delivery Executive during prospective customer visits and presentations as required. .

  • Perform other duties as assigned.

    Other Requirements:
  • Broad overall familiarity with aircraft systems and supporting service programs, technical publications and maintenance equipment.

  • Broad knowledge of company product line and aircraft systems.

  • Must be willing and able to travel as required. and on short notice. Must be willing to support customer needs during and after normal working hours.

  • Proficient computer skills in Excel, Word, and presentation applications.

  • Additional Information

    Requisition Number: 200642

    Posting Type: Internal-External

    Department: J0751-Cust Completion-DAL

    Category: Marketing

    Percentage of Travel: Up to 50%

    Shift: First

    Employment Type: Full-time

    Salary Grade:M2

    Number of Openings: 1

    Posting End Date: 09/08/2022

    Equal Opportunity Employer/Veterans/Disabled.

    Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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    Copyright 2020 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company .

    Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

    Nearest Major Market: Dallas
    Nearest Secondary Market: Fort Worth
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    Dallas, Texas

    General Dynamics is a global aerospace and defense company.

    Our portfolio spans the realm of the world's most technologically advanced business jets, wheeled combat vehicles, command and control systems and nuclear submarines. We offer these through our five business groups: Aerospace, Combat Systems, Information Technology, Mission Systems and Marine Systems.

    General Dynamics employs thousands of people across the globe, with locations in more than 45 countries. We rely on the skills of our employees and their knowledge of customer requirements to deliver best-in-class products and services.

    Who We Are Looking For 

    General Dynamics is seeking military veterans and military spouses across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  We recognize the knowledge and skills gained during your military experience are invaluable to the success of a team. We’re proud of the thousands of veterans and military professionals who have chosen to apply their leadership, teamwork and problem-solving skills to a career at General Dynamics and to continue supporting the mission of those serving today.

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    At General Dynamics, our employees are the heart of our company. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees' unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. If you are a military veteran or military spouse ready to advance your career, view our available career opportunities to the right for more information and to apply today!

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