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The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

The Digital Value Stream Design Manager is accountable for leading / managing programs and projects that directly contribute to the design, development and execution of Allstate’s digital transformation focused on the overall customer experience journey management strategy for all channels. This role will design the experience through working collaboratively with Allstate’s Customer Experience COE leveraging defined CX design principles and bringing them to life through digital transformation. This individual will proactively collaborate with key stakeholders throughout the enterprise focused on building delightful experiences for customers, agencies, and employees. The Digital Value Stream Design Manager will closely monitor progress and identify barriers, facilitate solutions and escalate to senior management when and if trade-off decisions need to be made. They will develop digital design options and recommendations to proactively refine and improve the customer experience and drive financial outcomes.

Key Responsibilities:

  • Lead specific workstreams that support the digital value stream framework (design, develop and proactively manage the customer experience across all channels throughout the customer taxonomy)
  • Contribute to digital transformation vision and roadmap of the new and differentiated digital product design; ensures alignment to company strategies, specifically aligned to the customer experience standards and partner/stakeholder objectives
  • Develop, deploy, and maintain the digital value stream playbook including enterprise awareness, education, financial benefit, and adoption
  • Lead external research into emerging digital transformation (optimization, automation, etc.) best practices, technologies and techniques for digital value stream management and incorporate into playbook
  • Interacts with Digital Transformation, Optimization, and Automation business leaders to accelerate Allstate’s digital transformation efforts across the enterprise
  • Provide informal coaching, guidance and mentoring on customer experience resources


Supervisory Responsibilities:

This job does have supervisory duties.

Education and Experience:

  • Bachelor's degree or equivalent experience
  • 5 or more years of related experience


Functional Skills:

  • Ability to think strategically, conceptually and creatively with a digital-first mindset
  • Creative problem solver, curious and inquisitive, can navigate a landscape for which there is not yet a map with minimal guidance, willingness to explore unchartered territories to drive organization forward
  • Collaborative skills, bridges ideas from other areas and seeks to understand and integrate partners needs and perspectives with minimal guidance
  • Embraces digital experimentation, ideating and prototyping to develop fresh, innovative solutions
  • Ability to influence others to achieve results
  • Ability to establish, manage and leverage relationships with internal and external partners
  • Strong time management skills including ability to handle multiple, complex projects
  • Strong skills with customer journey management design and implementation
  • Strong skills in communication (oral and written), ability to narrow large / disparate data into actionable insights and gain alignment at multiple levels
  • Informal leadership of others (delegation, guidance, development)


Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is$80,500.00-$134,800.00 per yearand is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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We’re reinventing the future of protection and we want you!

Allstate is actively seeking transitioning military service members, military veterans, and military spouses. We have tremendous opportunities for those self-starting people who are looking for challenge, and ready for change.

Active military and veterans sacrifice so much for this country. That's why we constantly strive to better serve the brave men and women of the armed forces. From hiring practices to community involvement, military initiatives have been a priority since Allstate was founded by a veteran in 1931.

Our business is one that is built on caring - a value that has been at the core of our relationship with customers, agents, and employees for more than 89 years. Allstate has built its reputation on promising to be there when customers need help to protect their lives, families, property, and communities.

The caring, integrity, and determination shown by current and former members of the armed forces reflects our core values. Expressed through community partnerships, grants, and investments, our business has been built on integrity and caring, too.

Currently, we have openings for these insurance sales positions:

-      Insurance Agency Ownership

-      Market Outside Sales Associate- Local/Remote 

To apply, simply click on “Apply Now” and you will be directed to complete an application on our career page. Once there, please be sure to upload your resume so that you can be assigned to a recruiter who will contact you with next steps!

Thank you for your interest in Allstate. We welcome you and look forward to working you!