Business Line: Retail Personal Lines

Hours Per Week: 35 (Full-Time)

Location: Ontario – Any, Hybrid (

Job Duration: Full-Time, Permanent


About the Role

Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support, or services you need, when you need them.

We’re looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counseling to our clients about their personal insurance coverage that is geared to their unique needs and exposures.


What You’ll Do

  • Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
  • Issue policies and changes on various insurer online portals; maintain professional and collaborative relationships with key underwriters
  • Review and process renewals, endorsements, and midterm changes; rewriting/remarketing where necessary to enhance the client experience
  • Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
  • Stay up to date with insurer partner products, offerings, and market intelligence


What You Bring

  • RIBO License (Registered Insurance Brokers of Ontario) in good standing required; AB Gen 1 or another provincial license an asset
  • Typically, more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
  • Proven experience working managing a high volume of clients (alpha split and/or one & done)
  • Previous experience in a Contact Centre environment is an asset
  • Excellent computer skills are expected including fluency in Broker management systems – EPIC & ARS fluency are an asset
  • Ability to drive strong customer retention by providing a world-class customer experience
  • Exceptional quotation skills for cross-selling, upselling and remarketing
  • Ability to quickly learn the NFP business model and value proposition
  • Ability to work collaboratively with others, both in person and virtually
  • Strong oral and written communications skills
  • Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
  • The ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset
  • Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)


Who We Are

NFP is a leading insurance brokerage that provides property and casualty, group benefits, retirement and individual solutions through our licensed subsidiaries and affiliates. We’re a 5x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 1000 employees based in Canada and more than 6,900 employees with over 310 offices globally.

Since 2021, NFP has been responsible for bringing more than four billion dollars ($4,000,000,000) in premium to the P&C Market.

Our expertise is matched by our commitment to each client’s goals and is enhanced by our investments in innovative technologies in the insurance brokerage and consulting space. To learn more, please visit


What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

  • A hybrid environment approach that keeps the best interests of our staff and our clients in mind
  • Annual bonus plan for all employees
  • Matching RRSP plan of 5% of salary
  • Referral Commission Plan
  • Generous benefits plan including Health Care Spending Account starting on the first day of employment
  • Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
  • Reimbursement of license fees and professional membership dues
  • A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration


Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Children’s Cancer Society, GenHERation, Year Up and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

See Job Description


NFP is a leading insurance broker and consultant providing specialized property and casualty, benefits, wealth management, and retirement planning.

We’re a five-time Best Places to Work award winner in Business Insurance for 2017-2021. We’re also recognized as an Elite Agency award winner and named as a Top Employee Benefits Firm. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations.

Our teams strive to embody excellence in everything we do — and we’re proud to be recognized for the fruits of our labor.

Our vision isn't all about the numbers. But we've found that our reputation as an exceptional provider of personal and corporate consultative services hasn't gone unnoticed. We're proud to say that we're the:

  • #2 Retirement plan aggregator firm, InvestmentNews
  • #5 Largest benefits broker by global revenue, Business Insurance
  • #7 Largest U.S.-based privately owned broker, Business Insurance
  • #9 Best place to work in insurance, Business Insurance
  • #10 Largest property & casualty agency, Insurance Journal
  • #10 Commercial lines agency, Insurance Journal
  • #13 Global insurance broker, Best's Review
  • #13 Largest broker of U.S. business, Business Insurance

We’re also proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.