Cambridge, Massachusetts

Job Summary

Overall management co-ordination and responsibility for the day to day operational management of the Avantor Services team on our customer' site. Responsible for health and safety requirements, training/compliance and line management of the Avantor staff to ensure delivery of a high-quality service to our customer. Liaise with other suppliers, senior stakeholders and the science community ensuring continuity of contracted services by measuring Key Performance Indicators (KPIs) and adhering to Service Level Agreements (SLAs). May assist higher level supervisor.
  • Leads and directs team efforts as well as performs work provided in SOW related to customer requirements.
  • Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.
  • Management of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance
  • Provides training and development as well as back-up to associates to perform required tasks.
  • Performs administrative duties such as associate performance appraisals, succession planning, time card review, vacation scheduling, etc.
  • Creates and maintains: SOP?s, SOW?s, SPI?s and KPI?s.
  • Acts as a liaison between customer, Avantor services and Avantor sales.
  • Ensures GXP Compliance and Good Documentation Practices.• Brings Value to the customer from personal development in the industry.
  • Perform other duties as assigned.

QUALIFICATIONS (Education/Training, Experience and Certifications)
  • High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred
  • 4-5 years applicable experience in customer services/purchasing/or account management
  • Previous experience managing associates is required
  • Forklift Certification a plus
  • Spill containment , IATA, DOT, IMDG and Hazwoper training a plus
  • GMP and GLP training a plus
  • CPR training and OSHA Right to Know preferred
  • Inside sales experience and cross referencing skills a plus
  • Potential to manage Scientific Services
  • Valid Drivers License and transportation

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
  • Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
  • Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access
  • Excellent customer service skills; display a professional can do attitude
  • Basic purchasing and inventory knowledge
  • High regard for safety, quality and adherence to protocols, policies and procedures
  • Must be flexible, adaptable, and multi-task oriented
  • Ability to self-manage and self-motivate; forward thinking
  • Strong verbal and written communication skills skills to interact with both customers and various departments within Avantor
  • Proficient in trouble shooting
  • Understanding of, and ability to administer Avantor's policies consistently
  • Ability to make sound business decisions with limited consultation with manager

The work environment characteristics and physical effort described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
A frequent volume of work and deadlines impose strain on routine basis.
Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50lbs.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
Avantor is proud to be an equal opportunity employer.

EEO Statement:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.

EEO is the Law

OFCCP EEO Su pplement


3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Cambridge, Massachusetts


More than 13,500 strong, our associates reflect the communities where we live and work, the customers we serve, and possess a diverse range of viewpoints and experiences that help us achieve our mission of setting science in motion to create a better world.

These collective talents and perspectives drive the good we create in the world. That’s why we’re focused on building a diverse, equitable and inclusive culture, developing and retaining talent and empowering our associates to create lasting impact.

Avantor® is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. 

We set science in motion to create a better world.

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