Concord, North Carolina

Company:
US0048 Sysco Charlotte, LLC

Zip Code:
28027

Minimum Level of Education:
High School or Equivalent

Minimum Years of Experience:
2 Years

Employment Type:
Full Time

Travel Percentage:
Up to 25%

JOB SUMMARY

The Field Sales Coordinator will support local District Sales Managers and Sales Associate by focusing on customer needs through processes such as validating orders, researching problems and processing customer requests. This will include, but not limited to, placing outbound sales calls to customers, responding to customer issues and collaborating/communicating with assigned outside sales associate group(s) during servicing customers.

RESPONSIBILITIES
  • Support Customer Engagement efforts by enabling the sales organization to provide Sysco customers with expanded service channel options
  • Support the performance of Marketing Associates to deliver planned results by becoming an integral team member to enhance the customer experience
  • Conduct research and resolve issues associated with customer deliveries, special orders, disputes, etc. and is authorized to request credit on damaged, returned or pricing issues.
  • Fully Utilize Salesforce.com (Sysco 360) by capturing all customer interaction, communicating to MAs (marketing associate), and researching customer opportunities.
  • Answer customers' questions about products, prices, availability, and product use.
  • Provide product information and practical training to customer personnel.
  • Provide customers with invoicing and account receivable information.
  • May periodically perform research of product discounts, product services information, special offers and/or company promotions.
  • Support and assist customers and MAs in the use of Sysco ecommerce channels
  • Assists in coordinating new business openings, added locations, and customer specials with merchandising, warehouse, credit, and transportation.
  • Assists Marketing Associates with monitoring special or deviated pricing and ensures that it is working and entered into the pricing system correctly.
  • Helps update all special pricing one month before the expiration date to ensure proper pricing activities.
  • Assists the Marketing Associates in reviewing the margin or mark-up on every item, for each account, to ensure that Sysco is charging the customer the correct amount of mark-up over cost, as outlined by pricing objectives.
  • Reviews daily out-of-stocks and contacts Marketing Associates with unresolved issues.
  • Answers phones, routes calls, takes messages and schedules appointments to ensure that proper and timely action is taken on the caller's needs and may refer callers to other departments or staff.
  • Compiles and types numeric data into tables or reporting formats every week to ensure that accurate and precise information is provided to users.
  • Types, from rough drafts and composes, a variety of letters, documents, and reports which require accuracy, precision and the ability to deal with confidential information.
  • Makes appropriate changes or corrections in grammar, punctuation, and spelling continuously to increase the effectiveness of department correspondence.
  • Researches and formulates weekly sales and brand ranking reports to provide current information to the staff and sales team for planning activities.
  • Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.).
  • Participate in company functions, promotions, customer visits, and customer events.
  • Attend and participate in general sales and district meetings.
  • Participate in ongoing training sessions and assist with the training of new employees as requested.
  • Review and analyze daily and weekly reports such as special order requests, customer bid files, and sales/gross profit margin data.
  • Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports.


QUALIFICATIONS

Education
  • High School education or GED required.
  • Bachelor's degree in a related field (e.g. business administration) or equivalent educational level preferred.


Experience
  • 1-year experience working in a business environment or an Associate degree instead of working experience
  • 1+ years of experience utilizing sales tools and techniques
  • 2+ years prior to Telemarketing or Sales/Customer Service experience.
  • Working knowledge of Sysco product categories sold to drive the penetration of existing accounts.


Professional Skills
  • Ability to plan and organize your work activities; analyze and disseminate numerical data; manage work time efficiently; follow procedures and policies; perform basic mathematical calculations; identify and solve problems; maintain a file system to include alphabetical, numerical, and chronological filing activities.
  • Possess excellent interpersonal, communication, business writing, grammar, and verbal communication skills.
  • Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues.
  • Ability to effectively communicate telephonically.
  • Ability to influence and seen as a team player. Strong interpersonal skills.
  • Basic to intermediate skills in performing math calculations (addition, subtraction, division, and multiplication).
  • Ability to effectively present information and respond to questions in a one-on-one conversation
  • Basic Knowledge of Sysco products preferred.
  • Demonstrated excellence in time management and attention to detail.
  • Must be able to effectively communicate clearly and professionally, both verbally and in writing.
  • Possess a strong work ethic and team player mentality
  • Pleasant, helpful and service-oriented


BENEFITS INFORMATION:
For information on Sysco's Benefits, please visit https://SyscoBenefits.com

HOW WE PROTECT OUR ASSOCIATES

COVID-19 Precaution(s):
  • Personal protective equipment and masks provided
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, and cleaning procedures in place


OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Concord, North Carolina

FROM COMPLETING THE MISSION TO STARTING A NEW JOURNEY

At Sysco, we value the skills you learned while serving in our armed forces. As a world-class foodservice company, we need the best strategic minds to help find solutions. Every day, billions of dollars are at stake as we use industry-leading technology and analytics to effectively and efficiently move our products. Together, we’ll problem-solve ways to save money as we influence the future. It’s how we make food possible. Build your future among our ranks.  

Should I Apply for a Sysco Career Opportunity? 

Sysco is seeking transitioning military service membersmilitary veterans and military family members across the country who bring a deeply rooted skillset that includes team-oriented approaches to problem-solving, demonstrations of leadership and an overall commitment to the mission of the organization.  Sysco offers a variety of exciting career opportunities ranging from delivery drivers to supply chain logistics. Career opportunities are available throughout the United States at both the corporate office in Houston and our many distribution centers from coast to coast.

What Happens After I Apply?

Once you click ‘Apply Now’ on a Sysco job posting, you will be re-directed to fill out an application on Sysco's career page.  In order to be considered for next steps, please complete the application on Sysco's career page and make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once Sysco reviews your resume and profile, a recruiter will reach out to provide you with more information and to discuss next steps.

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