Pittsburgh, Pennsylvania

PNC External

To apply for this position please CLICK HERE Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

We are seeking a Senior Communications Lead to help prepare for, monitor and manage a wide variety of issues, including those that pose reputational risk, and proactively promote and amplify the company's story as a National Main Street Bank to key stakeholders. The right candidate will have hands-on experience managing sensitive issues for a publicly-traded company, including working directly with the press, and a broad understanding of the business, public policy, ESG and media landscapes today.

This individual will report to the Director of External and Financial Communications and collaborate closely with partners across the marketing and communications team and throughout the company.

This is a remote position and can sit anywhere within the PNC footprint, except for Colorado, Hawaii, Alaska. There is limited expectation for regular in person, in office activities.

What You'll Do

* Monitor, identify, and develop plans related to the company's position on key issues, including those that could pose reputational risk, working closely with teams across the lines of business, legal, government relations, corporate responsibility, social media and more.
* Lead the company's communications response to a wide variety of issues, events and crises as they unfold, including drafting talking points and statements, and engaging directly with the media.
* Partner closely with local and Federal Government Relations teams to stay informed on key policy issues that impact our business and develop messaging and other communications that highlight the company's business activities, community impact, and issue positions.
* Work with subject matter experts to gain a 360-degree understanding of emerging issues and provide strategic counsel to leaders on how the company should respond.
* Serve as the primary contact for all inbound corporate media inquiries, engaging members of the external and regional communications teams to coordinate a timely and effective response.
* Support the development and execution of external comms for other corporate initiatives and announcements, as needed.

Who You Are

* You have 10+ years of experience supporting external corporate communications and/or public relations, including experience at a publicly-traded company. Financial sector experience and/or experience working in journalism a plus.
* You are experienced and comfortable working with reporters and editors, both on and off the record.
* You are a strong writer, able to quickly synthesize large amounts of complex information into clear and concise messaging.
* You are an independent and resourceful problem solver, taking the initiative to research an issue and develop suggested responses before anyone asks.
* You thrive in a fast-paced environment and are calm and composed in a crisis.
* You are comfortable engaging with, and providing counsel to, colleagues at all levels of the company, including senior leadership.
* You want to join a team of kind, creative and talented individuals who work hard and have fun.

Who We Are

We are a world-class marketing and communications team of 200+ employees, who support internal, external, line of business and regional communications, corporate events, media production, and brand and line of business marketing. We are a passionate and creative group of individuals with diverse backgrounds and a shared commitment to developing and executing strategic marketing and communications that help protect and enhance our brand and reputation and drive the growth of our business. We uphold PNC's values in everything we do and believe that the best teams are those that are inclusive and welcome diverse perspectives and ideas.

Why Work with Us

With our recent acquisition of BBVA USA, we are among the country's largest financial institutions with a presence in all of the country's top 30 markets. Our expanded footprint, as well as our sustained investments in technology and continued execution of our National Main Street Bank model, position us for significant growth.

We are committed to our communities. In addition to helping our customers achieve their financial goals, we are strongly invested in each city, region, and market where we work. We bring this to life, in part, through our Community Benefits Plan, which includes $88 billion in loans, investments and other financial support to benefit low- and moderate-income individuals and communities, people and communities of color, and other underserved individuals and communities. Our focus on corporate responsibility extends to our environmental commitment, which can be seen through our $20 billion commitment to environmental finance.

About PNC

The PNC Financial Services Group, Inc. (NYSE: PNC) is one of the largest diversified financial services institutions in the United States with assets of $558 billion as of December 31, 2021. With a presence in all 30 of the country's largest markets, PNC is organized around its customers and communities for building strong relationships and providing local delivery of: retail banking, including residential mortgage; corporate and institutional banking; and asset management.

Job Description

  • Establishes the strategic direction and oversees initiatives and materials.
  • Develops communication strategies; plans, researches, and develops content for complex communications initiatives.
  • Identifies issues and opportunities, serves as trusted advisor to organization on all aspects of communication, and engages other parts of the organization to ensure strategic alignment, clarity, and accuracy of message.
  • Coordinates final review and approval before internal or external communications are released.
  • Leads project teams, coaches, influences outcomes, and evaluates success as appropriate.
  • Consults and advises on communications strategies based on data-driven insights.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
CompetenciesCopywriting and Editing - Knowledge of a variety of formats, styles, and techniques for publishing materials; ability to develop and review these materials to promote business related activities.Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Influencing - Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.Media Channel Management - Knowledge of different media channels (e.g. TV, radio, press, etc.); ability to evaluate and select the most preferable media outlets to ensure information is effectively delivered to target audiences.Organizational Communications - Knowledge of and ability to utilize the means, tools, techniques and media to communicate information about the organization internally and externally.Planning: Tactical, Strategic - Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.EducationBachelors

Additional Job Description

Base Salary: Commensurate with skills and experience.


PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Pittsburgh, Pennsylvania


A Workplace that Welcomes Everyone
At PNC, we’ve built a culture based on respect, integrity and inclusion. A culture that’s open to new ideas, new insights and new voices. A culture where everyone can truly be themselves and make their thoughts and opinions known – it’s our differences that give us strength and make us who we are today. Here, you’re empowered and encouraged to make an impact on the world around you while being your most authentic self.
Investing in Our Employees

Attracting, recruiting and retaining a diverse workforce is essential to our success, providing us with a wealth of skills and ideas, increasing employee engagement and tying us closer to the communities we serve.

Embracing a Culture of Diversity

We champion a culture where employees feel confident presenting their ideas and are valued for their abilities.

Building Bridges With Our Customers & Communities

By deepening relationships with our diverse customers and markets, we identify and navigate new marketplace opportunities and improve the customer experience.

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