Mumbai, Marshall Islands

Req ID: 207176

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Specialist to join our team in Mumbai, Mahārāshtra (IN-MH), India (IN).

Role Responsibilities:
  • Provides direct supervision to a team of operational & professional level team members providing IT Support
  • Work is guided by operational and project objectives and measured on CSFs & KPIs aligned to the same
  • Sets and communicates clear expectations for work outcomes and manages performance of the team
  • Manages a larger field service team and/or a supplier relationship
  • Regularly coaches and mentors team members
  • Regularly reviews the work and performance of team members
  • Supports leadership team in business process improvements
  • Ensures team achieves specific performance metrics
Requirements and Preferences:
  • Includes 1-3 years managerial/leadership experience
  • Experience in End User Computing, IT Support, Asset Management needed
  • Exposure to ITIL & Project Management Methodologies
  • Experience in using ITSM Tools like Service Now, Remedy etc
  • Strong negotiation skills
  • Demonstrated strong leadership of personnel and of business objectives
  • Advanced verbal and written communication skills
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Travel including overnight domestic or international trips will be required
About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Segment: Cloud, Consulting, Project Manager, Technology

Mumbai, Marshall Islands

Careers at NTT DATA

Innovation is at the heart of what we do. Innovation that makes an impact and improves business performance. Innovation that improves our clients’ bottom line.

We are always on the lookout for talented innovators to join us - especially for people who can use their creativity to drive value for our clients worldwide. Discover more career opportunities that can help you make the most of your skills.

Why NTT DATA?

We are one of the largest global IT services company with operations in more than 40 countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

Our roots cross continents and cultures, dating back five decades. We’ve grown organically and decisively by acquiring some of the best IT services providers across the globe. This pedigree yields a characteristic special to NTT DATA: the opportunity of a global brand with the creative energy of a start-up.

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