Dallas, Texas

FuturePlan is the nation’s largest third-party administrator (TPA) of retirement plans, partnering with advisors in all 50 states. FuturePlan delivers the best of both worlds: high-touch personalized service from local TPAs backed by the strength and security of a large national firm, Ascensus. Our roots go back decades, with nearly 30 outstanding legacy firms now joined together to deliver unmatched levels of service, innovation and expertise to a fast-growing client base from coast to coast. The FuturePlan team includes more than 500 credentialed plan professionals, 60 actuaries, and one of the industry’s largest in-house ERISA teams. Learn more at FuturePlan.com.

Under the general supervision of the Manager – Health & Welfare performs a variety of tasks while applying approved policies and procedures. Responsible for overseeing day-to-day activities associated with assigned book of business.

  • Process plan setup for new business accurately and timely in all relevant database systems.
  • Trains and educates new clients on submitting payments, invoicing and claims.
  • Process monthly group contributions. Reconciles retroactive balances and ensures balances are paid, ensures accurate eligibility, and researches and resolves discrepancies.
  • Reconciles carrier invoice to ensure amount and eligibility is accurate. Ensures payments are timely and updates appropriate payment logs.
  • Prepares contribution statements for each group.
  • Manage all COBRA-related activities for assigned clients including: Preparing and delivering COBRA paperwork to participant within timelines established by existing regulations. Oversee participant monthly COBRA payments and monitor COBRA effective and end dates. Provide timely updates to carriers regarding enrollment or changes. Ensure forms have been processed within regulatory timelines. Responsible for billing and payment of benefit plans. Updates COBRA plans accordingly. Updates COBRA Compliance Program software.
  • Reconciles Premium Reserve Accounts on a monthly basis. Complete monthly audit of accounts and distribute refunds if applicable of excess reserves.
  • Process new enrollee information and oversee qualifying events. Review new hire and qualifying event applications. Process new hires, participant changes and terminations in systems and notify carriers of changes within regulations.
  • Ensure 5500 for assigned plans are completed accurately and timely. Responsible for the review and accuracy of data once forms are signature ready, prior to sending to client.
  • Responds and resolves inquiries from internal and external clients in a timely manner.
  • Manage all activities related to vacation and Smart Return Accounts (SRA’s) including: reconciling accounts, claims and address inquiries from clients and participants.
  • Serves as a liaison between prospect, client and insurance carrier. Work with carrier to retrieve necessary answers and resources to address prospect and clients’ inquires.

At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for retirement, education, and healthcare through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our Core Values: People Matter. Quality First. Integrity Always.®

As a leading independent recordkeeping services partner, retirement plan third-party administrator, and government savings facilitator, we aim to hire associates who find pride in going to work every day knowing that they help more than 12 million people save for what matters.


Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”). 
See Job Description

Dallas, Texas

Ascensus helps millions of people save for what matters—retirement, education, and healthcare. We’re also one of the savings plan industry’s leading providers of outsourced services. Our technology, market insights, and business knowledge enhance the growth and success of our partners, their clients, and savers. Ascensus is the largest independent recordkeeping services provider, third-party administrator, and government savings facilitator in the United States. For more information, visit ascensus.com.

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