Atlanta, Georgia

Loram Maintenance of Way





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Job Title: Specialist Technician

FLSA Status:  Exempt

Department: Technical Service Group

Reports to: Manager, Measurement and Automation

General Description / Purpose:

Provide field support to Lease Operations, R&D, and OEM Customers around the world. Serve to focus efforts toward coordination and fulfillment of successful field operations tests while maintaining customer needs and minimizing interference with daily operations.

ESSENTIAL JOB FUNCTIONS:

Communication

  • Demonstrate individual discretion in decision-making when advising customers on warranty claim matters and defining criteria for the safe operation of equipment.
  • Contribute to building excellent company/customer working relationships.

Leadership

  • Assist, train, and observe Field Technician performance for use in evaluations as related to job performance.
  • Schedule machine Technician visits using EAM work order system or by using a generated Technician list from machine Managers.
  • Provide work direction to operators during the course of technical repairs.

Operational Excellence

  • Apply advanced knowledge to utilize Rockwell Automation software to read and troubleshoot PLC (Programmable Logic Controllers) and HMI (Human Machine Interface) software to troubleshoot equipment and software problems to ensure maximum productivity and safe operation of specialized railroad equipment.
  • Utilize technical knowledge to troubleshoot communication networks such as Ethernet TCP/IP, Modbus, RSNetworx for ControlNet and RSNetworx for DeviceNet to assist in reducing equipment downtime.
  • Responsible for diagnosing problems, estimating repair costs, ordering parts, minimizing re-work, proper use and care of tools and equipment, on-the-job safety practices, and proper job documentation including technical report writing.
  • Analyze electrical schematics, diagrams and drawings to service equipment.
  • Design, develop, and deliver both classroom and on-the-job training for internal and external customers that incorporate electronic media presentations and hands-on simulations.
  • Complete projects accurately to specifications within performance standard guidelines as set by Loram: repair time, quantity of repairs/labor efficiency and other measures.
  • Monitors key performance indicators throughout the fleet and within company and reports on outliers and trends.
  • Analyze and interpret system performance to identify, recommend, and implement design changes and modifications that reduce life-cycle costs, improve machine productivity, and/or enhance safety of personnel or the environment.
  • Has the ability and desire to approach technical education as a life-long process in order to stay current in the field including Power and Control technology and maintain a high level of job performance.

BEHAVIORAL COMPETENCIES:

  • Business Acumen
  • Global Acumen
  • Courageous Decision Making
  • Intellectual Horsepower
  • Planning and Organizing
  • Values Based Leadership

REQUIRED QUALIFICATIONS:

Education: Associates Degree in Automation and/or Robotics

Experience:

  • 1+ Years' experience programming with languages such as C#, HTML, Java Script and Visual Basic Application would be preferred but is not required.
  • 5+ Years working troubleshooting PLC and HMI software.
  • 5+ Years working experience troubleshoot electrical circuits using electrical schematics.

Licenses/Certifications: Maintain Railroad Certifications

Knowledge, Skills and Abilities:

  • Strong working knowledge in reading and troubleshoot PLC and HMI software.
  • Be familiar with communication networks such as Ethernet TCP/IP, Modbus, RSNetworx for ControlNet and RSNetworx for DeviceNet.
  • Strong computer and computer applications such as Microsoft SQL Server, Excel, Word and PowerPoint.
  • Experience programming with languages such as C#, HTML, Java Script and Visual Basic Applications would be preferred but is not required.
  • Ability to maintain a flexible travel calendar.

PREFERRED QUALIFICATIONS:

Education: Bachelor's Degree in Electrical Engineering or Software Engineering.

Experience:

  • 1+ Years Strong programming experience programming with languages such as C#, HTML and Java Script.
  • 1+ Years Working with database software such as Microsoft SQL Server.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office deskwork, requiring sitting, walking, using phone & computer
  • May lift up to 30 lbs. occasionally
  • 70% or more travel including international
  • Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.

Loram is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Rev; April 2022

Atlanta, Georgia

The railway track maintenance industry is a big-dollar business dominated by just a handful of highly specialized firms. In North America, where railroads spend well over $6 billion a year maintaining their track, one of the largest companies of the industry is Loram Maintenance of Way, Inc. Founded in 1954, Loram Maintenance of Way started out as a small operation having just a handful of employees and a product line consisting of two simple machines. In the many years since that unpretentious beginning, the company has become one of the leading suppliers of track maintenance machinery and services in North America.

To all the major railroads in the U.S., Canada and Mexico, the Loram name is synonymous with technologically sophisticated, high-production machinery. The company's reputation for producing state-of-the-art equipment is surpassed only by its reputation for providing the highest quality service. Loram's specialties as a manufacturer of machinery and a contractor for services are reflected by its two main operating departments. The Ballast and Grade Service Department operates the company's large and diversified fleet of machinery for such tasks as resurfacing track, cleaning ballast and ditches along the right of way. The Grinding Service Department is responsible for operating Loram's large fleet of rail grinding machines.

 Loram machines are both sold and leased to railroads, but the company's reputation rests on its performance as a contractor offering a wide range of track maintenance services to major railroads. This reputation goes back to 1954, when Mannix International, the company that eventually became Loram Maintenance of Way, entered the field of railway track maintenance as a contractor supplying machinery for ballast work. In the beginning, Mannix International's business was built around two undertrack machines, the Mannix Sled and the Mannix Plow, which greatly simplified the task of raising and reballasting track.

These first two machines were the starting point for a product line that now includes a wide array of equipment for track maintenance work. During the 1950's and 1960's, Mannix International improved its undertrack equipment and began manufacturing other types of machines. By 1974, when the company was renamed Loram Maintenance of Way, the product line had been expanded to include shoulder ballast cleaners, ditch cleaners, tie handling machines, and rail grinders. In the early 1980's Loram emerged as the North American leader in the technology for both shoulder ballast cleaning and rail grinding. Today, Loram Maintenance of Way is recognized as one of the premier firms in the North American railway track maintenance industry.

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