Montréal,

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com (https://blog.accenture.com/nacandidatemarketing/2021/03/24/updated-accenture-boilerplate-new-of-employees/www.accenture.com) .

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.

Job Responsibilities

+ Owning the client relationship for Operations driving strategic, financial, and operational decisions

+ Understanding the client’s context within the industry and competitive position

+ Understanding the client’s business priorities and bring Accenture assets and expertise to the client aligned with these priorities

+ Defining a strategic roadmap consistent with account plan that describes the incremental value that will be brought to the account, including the innovation agenda leveraging the internal team as needed

+ Ensuring differentiated outcomes are delivered to the client, in alignment with expectations, solution and contract

+ Integrate with Accenture service lines, including the Delivery Network, in support of the overall account

+ Ensuring the right talent exists on the account to deliver to client expectations within budget and creating the infrastructure to enable talent rotation and development to support the evolution of client needs and Accenture operations strategy

Basic Qualifications

+ Bachelor’s Degree

+ Minimum of 5 years of account management experience

+ Minimum of 3 years of experience with contact center/customer experience

+ Minimum of 3 years of operations and/or consulting experience

+ English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Preferred Requirements

+ Sales experience with the ability to understand the sales cycle

+ Team leadership experience with proven ability to build, manage and foster a team-oriented environment

+ Proven ability to work creatively and analytically in a problem-solving environment

+ Excellent communication written and verbal and interpersonal skills

+ Excellent leadership and management skills

Montréal,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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