, New Jersey

Firm Summary:

Covala Group is a proven enroller and administrator of executive individual disability insurance benefits for large corporate clients. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We serve corporate clients which typically have over 5,000 employees.  Our corporate clients include Fortune 500 companies and AmLaw Top 100 law firms.  We have over 25,000 executives insured through our programs.

Covala is a subsidiary of NFP. We’re NFP, a five-time Best Places to Work award winner in Business Insurance for 2017, 2018, 2019, 2020 and 2021. We are also recognized as an Elite 2018 Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations. To learn more, please visit: https://www.nfp.com/

Position Summary:

The CSA/Account Manager provides high-level customer service to the firm’s corporate and individual, executive clients. This is an excellent opportunity for a motivated, energetic individual to contribute directly to a growing business and gain valuable experience.

This position will ideally work from our NYC, Wall Street office on a hybrid schedule. We are open to a fully remote hire who is well-experienced and can demonstrate fluency in account management and work EST hours.

Position Responsibilities:

  • Interact daily with Benefits/ Human Resource contacts at large corporate and top law firm clients providing administration and client service support for their individual disability insurance benefits.
  • Coordinate annual enrollment and communication campaigns to executives of our corporate clients.
  • Create direct marketing communications and customize our web enrollment platform for each enrollment communication campaign.
  • Prepare, review and send mailings and emails as part of enrollment campaigns and service support.
  • Analyze census data from our corporate clients and determine eligible executive populations for enrollment campaigns.
  • Handle inquiries from eligible executives about the disability insurance offered through our enrollments.
  • Coordinate closely with our insurance carrier partners to determine the disability insurance offers made to each eligible executive. Team with our IT group to develop reports for our corporate clients.  
  • Team with our IT Group to develop reports for our corporate clients

Qualifications:

  • Superior Excel skills along with fluency in MS Office Suite
  • Strong customer service skills or B2B client relationship management. Sales Management experience is highly desired
  • A “can-do” and self-directed aptitude required
  • Strong interpersonal skills. Must exude confidence in collaborating and servicing senior managers and clients
  • Excellent communication and organizational skills
  • Strong ability to prioritize and meet deadlines
  • Ability to work in a team environment
  • Must be detail-oriented

Education/Experience:

  • Licensed in Life and Health Insurance or able to obtain within 6 months of hire.
  • Bachelors Degree preferred
  • 2-3 years of Account Management or Client Service experience

     

    What We Offer

    NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

    NFP and You... Better. Together.

    See Job Description

    , New Jersey

    NFP is a leading insurance broker and consultant providing specialized property and casualty, benefits, wealth management, and retirement planning.

    We’re a five-time Best Places to Work award winner in Business Insurance for 2017-2021. We’re also recognized as an Elite Agency award winner and named as a Top Employee Benefits Firm. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ nationwide offices and 17 international locations.

    Our teams strive to embody excellence in everything we do — and we’re proud to be recognized for the fruits of our labor.

    Our vision isn't all about the numbers. But we've found that our reputation as an exceptional provider of personal and corporate consultative services hasn't gone unnoticed. We're proud to say that we're the:

    • #2 Retirement plan aggregator firm, InvestmentNews
    • #5 Largest benefits broker by global revenue, Business Insurance
    • #7 Largest U.S.-based privately owned broker, Business Insurance
    • #9 Best place to work in insurance, Business Insurance
    • #10 Largest property & casualty agency, Insurance Journal
    • #10 Commercial lines agency, Insurance Journal
    • #13 Global insurance broker, Best's Review
    • #13 Largest broker of U.S. business, Business Insurance

    We’re also proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

    NFP and You... Better Together!

    NFP is an inclusive Equal Employment Opportunity employer.