Job Description

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The Customer Support Operations Center within Boeing Commercial Aircraft is seeking Mid-level Structures Fleet Support Engineers for multiple positions in Istanbul, Turkey.

The Operations Center is an organization responsible for helping customers keep their aircraft flying safely by addressing urgent “Aircraft On Ground” (AOG) issues. Our organization staffs shifts 24/7 to provide customers with quick responses to their various questions, which requires the team to have broad experience. We are a team that supports all in-service Boeing commercial airplane models. These models include programs such as the MD-10, MD-11, 737, 747, 757, 767, 777, and the 787. Team members have the opportunity to work on a variety of problems across different models and sections of the airplane.

The Boeing Commercial Airplanes Customer Support Operations Center is looking for a collaborative Structures Engineer who wants to exposure to a variety of airplanes and issues. This individual will work with the structures team within the operations center to quickly address repairs for in-service aircraft and may be required to collaborate with other structures teams within Customer Support as well. This person will be responsible for interfacing with customers, developing minor structural repairs, and documenting analysis and dispositions.

A successful candidate will have the capability to develop repairs, communicate effectively with the team, provide guidance to other engineers, and lead process improvements to provide high quality customer

Primary Responsibilities:

  • Develops minor structural repairs on all Boeing and MD series models.

  • Secondary point of contact for calls and BCS requests from customers or FSRs when primary support is unavailable

  • Performs review of the requests and determines the best avenue for resolution

  • Develops solutions utilizing sound repair logic, experience, previous data, etc.

  • Provides solutions through BCS and follows-up with customer

  • Assists primary supporters prioritize and sort work to engage the best avenue for resolution as requested

  • Collaborates with other support groups in the Ring and/or External Support to develop solutions

  • Sends RFS to external support teams when issue requires more extensive research

  • Communicates with customer if additional information is needed or roadblock arises

  • Provides troubleshooting assistance via telephone as needed

  • Reviews outgoing messages for quality

  • Provides assistance to primary support as required

  • Initiates proactive solution as needed

  • Analyzes repairs and/or damage and develops substantiation of action

  • Develops substantiation package for repairs and/or fly-on limits

  • Assesses and resolves product/process issues through the product lifecycle

  • Leads research of technical, operational, and quality issues that cannot be resolved by the customer

  • Designs and/or provides analysis of interim and final engineering solutions to return airplanes to revenue service

  • Works with and directs cross-functional teams to conduct root cause analysis and develops dispositions for complex design non-conformances

  • Assesses complex structural event reports to determine potential safety issues.

  • Develops and implements product/process improvements

  • Oversees documentation of hardware related problem

  • Identifies the need for technical training

  • Participates in and leads activities for on-site disabled product repair teams

  • Participates in accident investigation support teams

  • Develops customer correspondence for continued safe operation and maintenance of products

  • Manages performance of critical suppliers to ensure product integration and compliance with requirements

  • Conducts program independent reviews and reports results to program leadership

Basic Qualifications (Required Skills/ Experience):

  • 3+ years of aircraft design and/or repair experience

  • The ability to communicate effectively in English, both verbally and in writing

  • The position requires flexibility to work outside of standard working hours

Preferred Qualifications (Desired Skills/Experience):

  • Experience with structural design principles for aircraft structures (e.g., fatigue, damage tolerance, corrosion, stress analysis, statics, materials strength, material characteristics, and repair techniques)

  • Experience developing or working on Boeing aircraft repairs

  • Knowledge of commercial aircraft operations and major/minor repair assessments

  • Communication, presentation, and writing skills

  • Research and documentation skills

  • Stress analysis

Typical Education/Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor’s in Science degree or higher from an accredited course of study in an engineering discipline, computer science, mathematics, physics or chemistry) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master’s and typically 3 or more years’ related work experience.

This position offers relocation based on candidate eligibility.

This requisition is for an international, locally hired position in Istanbul. Turkey. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Turkish law. Employment is subject to the candidate's ability to satisfy all Turkey and immigration formalities.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.



Creating the world’s most innovative aerospace products and services requires a diverse and inclusive global team. We value the leadership, integrity and critical skills that veterans cultivate through their military experience. In 2021, Military Friendly ranked Boeing as a Top 10 Employer.

We’re committed to ensuring that veterans and their families succeed in their next mission. We support more than 800 military and veteran organizations globally, and are proud to have formed a partnership with the Institute for Veterans & Military Families to establish Future Force, a program that helps veterans transition to civilian life.

Bring your skills to our team and discover how we can go further together.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.