Mount Laurel, New Jersey

TD Description

About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol \"TD\". To learn more, visit www.td.com.

Job Description

The Physical Security - Global Security Operations Center (GSOC) Specialist is responsible for satisfying the safety and security needs of TD Bank for the protection of employees, visitors, vendors, and assets as required by the Bank Protection Act. This includes reporting and triaging security related incidents, monitoring threats, evaluating results, and ensuring the overall department goals are achieved. The role ensures that all activities of the group are performed according to established Incident Reporting Center policies and procedures. The role is responsible for making recommendations to the supervisor on duty regarding critical incidents and security related events.

Job Requirements


  • Monitors for and identifies threats, trends and incidents that could negatively impact the security of TD Bank personnel, facilities, operations, and reputation

  • Responsible for detailed report writing that will involve a general understanding of critical incident escalation

  • Handles sensitive and confidential information with limited supervision

  • Consults with all risk functions in the development and documentation of policies, procedures and controls, for all department processes

  • Coordinates security guards and paid police details as needed

  • Actively monitors and facilitates the occurrence of security related incidents

  • Assesses threats based on incoming data and make decisions based on findings

  • Participates in numerous Physical Security projects including; Physical Security technology, employee photo identification, card access, video monitoring and retrieval

  • Monitors access control systems and takes actions in response to an alarm, breach, or malfunction

  • Appropriately responds to security operations notifications and requests made by internal and external parties

  • Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency

  • Supports onsite contract security staff

  • Conducts open source research to answer specific questions and develops intelligence products



Qualifications


  • Bachelor's degree preferred OR

  • Associate's degree with progressive work experience

  • A minimum of 1 year experience in a Global Security Operation Center, central station monitoring operation or equivalent.

  • Ability to work within a 24 hour department with a rotating schedule

  • Shift work experience in a 24 hour operation preferred.

  • Strong Customer service and communication; Call center/phone experience preferred.

  • Strong documentation, investigative, and report writing skills.

  • Intermediate computer skills

  • Strong attention to detail

  • Demonstrated proficiency with Microsoft Office and other PC-based programs

  • Personal presence, intellect, energy and drive to succeed in a high-performance environment

  • Comfortable with ambiguity and working with large amounts of data and information

  • Ability to prioritize tasks while working with competing priorities

  • Ability to collaborate in and support a team environment

  • Ability to work independently

  • Ability to plan and successfully complete tasks within specified timelines

  • Ability to solve problems



Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Mount Laurel, New Jersey

Opportunity awaits at TD Bank...join us!

As America's Most Convenient Bank, we need to WOW! our customers every day! That's why we're looking for talented, motivated people with a passion for excellence, a focus on the customer and the drive to Build The Better Bank. If you have what it takes to be a part of something legendary – we have an opportunity for you!

Come grow with us!
Whether you have years of banking experience and are looking for a different kind of bank, or if you're beginning your career in financial services, we have opportunities for you. With award-winning career training programs, competitive salaries and incentives, full and part-time schedule choices, and a complete range of benefits, this is the place to be!

Are you ready?
Get started by checking out the exciting opportunities available at TD Bank.

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