- Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
- Timely and accurate documentation and notation in all CAMFS systems regarding each customer contact
- Providing excellent customer service for all internal and external customer calls.
- Be professional and establish positive customer rapport, encouraging repeat business
- Obtain customers approval for all repairs and services to be performed
- Coordinating towing of customer units when necessary
- Scheduling repairs and maintenance with CAMFS resources as a first priority
- Scheduling outside vendors only when CAMFS technicians are not available, which will only occur when the customer unit is in a location that is not serviced by CAMFS or the CAMFS does not have availability to provide timely service to the customer
- Ensuring that all third-party vendors are aware of CAMFS policies, procedures and expectations regarding overall quality of work, timeliness of work and payment of services protocol.
- Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
- Additional duties and special projects as assigned
- 2+ years’ experience in a call center environment, preferably in the commercial vehicle maintenance or transportation industry
- Associate degree or high school diploma and two (2) years of equivalent experience
- Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization
- Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
- Excellent organizational skills and the ability to balance a variety of tasks
- Strong Excel and data entry skills, and the ability to learn new platforms (such as CAMFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
- Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
- Ability to work independently and collaboratively within a team environment
- Excellent problem-solving skills
- Must hold a valid driver’s
- Highly organized with exceptional follow-through abilities
- Excellent benefits: An excellent medical, dental and vision plan with a zero premium monthly contribution option, a 401(k) plan with company match, a wellness program and more.
- Strong values: We're family owned, we value our people and we have created a culture based on strong values.
- Grow your skills: We'll set you up for success with great training, as you come on board and on an ongoing basis.
- Accelerate your career: History shows that strong performers can move up to a Lead or Manager role or follow other paths within our company.
- The stability of an industry leader: Our passion for quality work and excellent customer service have helped us dominate our market. Our customers include some of the nation's largest fleet operators.
- CAMFS is now part of Cox Automotive Group
We’re driving fleet optimization across the vehicle lifecycle. From fleet acquisition to end-to-end operations and disposal, optimization from beginning to end is critical – not just while the vehicle is in operation. Using the right data and tools to track, optimize and automate the full fleet lifecycle will help our clients win in the fleet future.
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